1 Study Coverage 1.1 Cloud-Based Call Center Software Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Introduction 1.2 Global Cloud-Based Call Center Software Outlook 2017 VS 2022 VS 2028 1.2.1 Global Cloud-Based Call Center Software Market Size for the Year 2017-2028 1.2.2 Global Cloud-Based Call Center Software Market Size for the Year 2017-2028 1.3 Cloud-Based Call Center Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Cloud-Based Call Center Software in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Cloud-Based Call Center Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Cloud-Based Call Center Software Market Dynamics 1.4.1 Cloud-Based Call Center Software Industry Trends 1.4.2 Cloud-Based Call Center Software Market Drivers 1.4.3 Cloud-Based Call Center Software Market Challenges 1.4.4 Cloud-Based Call Center Software Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Cloud-Based Call Center Software by Type 2.1 Cloud-Based Call Center Software Market Segment by Type 2.1.1 Public Cloud 2.1.2 Private Cloud 2.1.3 Hybrid Cloud 2.2 Global Cloud-Based Call Center Software Market Size by Type (2017, 2022 & 2028) 2.3 Global Cloud-Based Call Center Software Market Size by Type (2017-2028) 2.4 United States Cloud-Based Call Center Software Market Size by Type (2017, 2022 & 2028) 2.5 United States Cloud-Based Call Center Software Market Size by Type (2017-2028) 3 Cloud-Based Call Center Software by Application 3.1 Cloud-Based Call Center Software Market Segment by Application 3.1.1 Large Enterprises 3.1.2 SMEs 3.2 Global Cloud-Based Call Center Software Market Size by Application (2017, 2022 & 2028) 3.3 Global Cloud-Based Call Center Software Market Size by Application (2017-2028) 3.4 United States Cloud-Based Call Center Software Market Size by Application (2017, 2022 & 2028) 3.5 United States Cloud-Based Call Center Software Market Size by Application (2017-2028) 4 Global Cloud-Based Call Center Software Competitor Landscape by Company 4.1 Global Cloud-Based Call Center Software Market Size by Company 4.1.1 Top Global Cloud-Based Call Center Software Companies Ranked by Revenue (2021) 4.1.2 Global Cloud-Based Call Center Software Revenue by Player (2017-2022) 4.2 Global Cloud-Based Call Center Software Concentration Ratio (CR) 4.2.1 Cloud-Based Call Center Software Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Cloud-Based Call Center Software in 2021 4.2.3 Global Cloud-Based Call Center Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Cloud-Based Call Center Software Headquarters, Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Type 4.3.1 Global Cloud-Based Call Center Software Headquarters and Area Served 4.3.2 Global Cloud-Based Call Center Software Companies Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Cloud-Based Call Center Software Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Cloud-Based Call Center Software Market Size by Company 4.5.1 Top Cloud-Based Call Center Software Players in United States, Ranked by Revenue (2021) 4.5.2 United States Cloud-Based Call Center Software Revenue by Players (2020, 2021 & 2022) 5 Global Cloud-Based Call Center Software Market Size by Region 5.1 Global Cloud-Based Call Center Software Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Cloud-Based Call Center Software Market Size by Region (2017-2028) 5.2.1 Global Cloud-Based Call Center Software Market Size by Region: 2017-2022 5.2.2 Global Cloud-Based Call Center Software Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Cloud-Based Call Center Software Market Size YoY Growth 2017-2028 6.1.2 North America Cloud-Based Call Center Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 United States 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Cloud-Based Call Center Software Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Cloud-Based Call Center Software Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 China Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.3 Europe 6.3.1 Europe Cloud-Based Call Center Software Market Size YoY Growth 2017-2028 6.3.2 Europe Cloud-Based Call Center Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Cloud-Based Call Center Software Market Size YoY Growth 2017-2028 6.4.2 Latin America Cloud-Based Call Center Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Cloud-Based Call Center Software Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Cloud-Based Call Center Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 UAE 7 Company Profiles 7.1 Genesys 7.1.1 Genesys Company Details 7.1.2 Genesys Business Overview 7.1.3 Genesys Cloud-Based Call Center Software Introduction 7.1.4 Genesys Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.1.5 Genesys Recent Development 7.2 Zendesk 7.2.1 Zendesk Company Details 7.2.2 Zendesk Business Overview 7.2.3 Zendesk Cloud-Based Call Center Software Introduction 7.2.4 Zendesk Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.2.5 Zendesk Recent Development 7.3 Five9 7.3.1 Five9 Company Details 7.3.2 Five9 Business Overview 7.3.3 Five9 Cloud-Based Call Center Software Introduction 7.3.4 Five9 Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.3.5 Five9 Recent Development 7.4 Aircal 7.4.1 Aircal Company Details 7.4.2 Aircal Business Overview 7.4.3 Aircal Cloud-Based Call Center Software Introduction 7.4.4 Aircal Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.4.5 Aircal Recent Development 7.5 Ameyo 7.5.1 Ameyo Company Details 7.5.2 Ameyo Business Overview 7.5.3 Ameyo Cloud-Based Call Center Software Introduction 7.5.4 Ameyo Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.5.5 Ameyo Recent Development 7.6 8x8 7.6.1 8x8 Company Details 7.6.2 8x8 Business Overview 7.6.3 8x8 Cloud-Based Call Center Software Introduction 7.6.4 8x8 Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.6.5 8x8 Recent Development 7.7 Freshcaller 7.7.1 Freshcaller Company Details 7.7.2 Freshcaller Business Overview 7.7.3 Freshcaller Cloud-Based Call Center Software Introduction 7.7.4 Freshcaller Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.7.5 Freshcaller Recent Development 7.8 CrazyCall 7.8.1 CrazyCall Company Details 7.8.2 CrazyCall Business Overview 7.8.3 CrazyCall Cloud-Based Call Center Software Introduction 7.8.4 CrazyCall Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.8.5 CrazyCall Recent Development 7.9 VICIdial 7.9.1 VICIdial Company Details 7.9.2 VICIdial Business Overview 7.9.3 VICIdial Cloud-Based Call Center Software Introduction 7.9.4 VICIdial Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.9.5 VICIdial Recent Development 7.10 Avaya 7.10.1 Avaya Company Details 7.10.2 Avaya Business Overview 7.10.3 Avaya Cloud-Based Call Center Software Introduction 7.10.4 Avaya Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.10.5 Avaya Recent Development 7.11 Coztel 7.11.1 Coztel Company Details 7.11.2 Coztel Business Overview 7.11.3 Coztel Cloud-Based Call Center Software Introduction 7.11.4 Coztel Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.11.5 Coztel Recent Development 7.12 Bright Pattern 7.12.1 Bright Pattern Company Details 7.12.2 Bright Pattern Business Overview 7.12.3 Bright Pattern Cloud-Based Call Center Software Introduction 7.12.4 Bright Pattern Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.12.5 Bright Pattern Recent Development 7.13 TCN 7.13.1 TCN Company Details 7.13.2 TCN Business Overview 7.13.3 TCN Cloud-Based Call Center Software Introduction 7.13.4 TCN Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.13.5 TCN Recent Development 7.14 CloudTalk 7.14.1 CloudTalk Company Details 7.14.2 CloudTalk Business Overview 7.14.3 CloudTalk Cloud-Based Call Center Software Introduction 7.14.4 CloudTalk Revenue in Cloud-Based Call Center Software Business (2017-2022) 7.14.5 CloudTalk Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Cloud-Based Call Center Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Cloud-Based Call Center Software Market Trends Table 3. Cloud-Based Call Center Software Market Drivers Table 4. Cloud-Based Call Center Software Market Challenges Table 5. Cloud-Based Call Center Software Market Restraints Table 6. Global Cloud-Based Call Center Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Cloud-Based Call Center Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Cloud-Based Call Center Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Cloud-Based Call Center Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Cloud-Based Call Center Software Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Cloud-Based Call Center Software Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Cloud-Based Call Center Software Revenue Share by Player, 2017-2022 Table 13. Global Cloud-Based Call Center Software Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Cloud-Based Call Center Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud-Based Call Center Software as of 2021) Table 15. Top Players of Cloud-Based Call Center Software in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Cloud-Based Call Center Software Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Cloud-Based Call Center Software Players in United States Market, Ranking by Revenue (2021) Table 20. United States Cloud-Based Call Center Software Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Cloud-Based Call Center Software Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Cloud-Based Call Center Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Cloud-Based Call Center Software Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Cloud-Based Call Center Software Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Cloud-Based Call Center Software Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Cloud-Based Call Center Software Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Cloud-Based Call Center Software Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Cloud-Based Call Center Software Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Cloud-Based Call Center Software Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Genesys Company Details Table 31. Genesys Business Overview Table 32. Genesys Cloud-Based Call Center Software Product Table 33. Genesys Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 34. Genesys Recent Development Table 35. Zendesk Company Details Table 36. Zendesk Business Overview Table 37. Zendesk Cloud-Based Call Center Software Product Table 38. Zendesk Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 39. Zendesk Recent Development Table 40. Five9 Company Details Table 41. Five9 Business Overview Table 42. Five9 Cloud-Based Call Center Software Product Table 43. Five9 Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 44. Five9 Recent Development Table 45. Aircal Company Details Table 46. Aircal Business Overview Table 47. Aircal Cloud-Based Call Center Software Product Table 48. Aircal Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 49. Aircal Recent Development Table 50. Ameyo Company Details Table 51. Ameyo Business Overview Table 52. Ameyo Cloud-Based Call Center Software Product Table 53. Ameyo Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 54. Ameyo Recent Development Table 55. 8x8 Company Details Table 56. 8x8 Business Overview Table 57. 8x8 Cloud-Based Call Center Software Product Table 58. 8x8 Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 59. 8x8 Recent Development Table 60. Freshcaller Company Details Table 61. Freshcaller Business Overview Table 62. Freshcaller Cloud-Based Call Center Software Product Table 63. Freshcaller Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 64. Freshcaller Recent Development Table 65. CrazyCall Company Details Table 66. CrazyCall Business Overview Table 67. CrazyCall Cloud-Based Call Center Software Product Table 68. CrazyCall Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 69. CrazyCall Recent Development Table 70. VICIdial Company Details Table 71. VICIdial Business Overview Table 72. VICIdial Cloud-Based Call Center Software Product Table 73. VICIdial Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 74. VICIdial Recent Development Table 75. Avaya Company Details Table 76. Avaya Business Overview Table 77. Avaya Cloud-Based Call Center Software Product Table 78. Avaya Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 79. Avaya Recent Development Table 80. Coztel Company Details Table 81. Coztel Business Overview Table 82. Coztel Cloud-Based Call Center Software Product Table 83. Coztel Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 84. Coztel Recent Development Table 85. Bright Pattern Company Details Table 86. Bright Pattern Business Overview Table 87. Bright Pattern Cloud-Based Call Center Software Product Table 88. Bright Pattern Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 89. Bright Pattern Recent Development Table 90. TCN Company Details Table 91. TCN Business Overview Table 92. TCN Cloud-Based Call Center Software Product Table 93. TCN Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 94. TCN Recent Development Table 95. CloudTalk Company Details Table 96. CloudTalk Business Overview Table 97. CloudTalk Cloud-Based Call Center Software Product Table 98. CloudTalk Revenue in Cloud-Based Call Center Software Business (2017-2022) & (US$ Million) Table 99. CloudTalk Recent Development Table 100. Research Programs/Design for This Report Table 101. Key Data Information from Secondary Sources Table 102. Key Data Information from Primary Sources List of Figures Figure 1. Cloud-Based Call Center Software Product Picture Figure 2. Global Cloud-Based Call Center Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Cloud-Based Call Center Software Market Size 2017-2028 (US$ Million) Figure 4. United States Cloud-Based Call Center Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Cloud-Based Call Center Software Market Size 2017-2028 (US$ Million) Figure 6. United States Cloud-Based Call Center Software Market Share in Global 2017-2028 Figure 7. Cloud-Based Call Center Software Report Years Considered Figure 8. Product Picture of Public Cloud Figure 9. Product Picture of Private Cloud Figure 10. Product Picture of Hybrid Cloud Figure 11. Global Cloud-Based Call Center Software Market Share by Type in 2022 & 2028 Figure 12. Global Cloud-Based Call Center Software Market Size by Type (2017-2028) & (US$ Million) Figure 13. Global Cloud-Based Call Center Software Market Share by Type (2017-2028) Figure 14. United States Cloud-Based Call Center Software Market Share by Type in 2022 & 2028 Figure 15. United States Cloud-Based Call Center Software Market Size by Type (2017-2028) & (US$ Million) Figure 16. United States Cloud-Based Call Center Software Market Share by Type (2017-2028) Figure 17. Product Picture of Large Enterprises Figure 18. Product Picture of SMEs Figure 19. Global Cloud-Based Call Center Software Market Share by Application in 2022 & 2028 Figure 20. Global Cloud-Based Call Center Software Market Size by Application (2017-2028) & (US$ Million) Figure 21. Global Cloud-Based Call Center Software Market Share by Application (2017-2028) Figure 22. United States Cloud-Based Call Center Software Market Share by Application in 2022 & 2028 Figure 23. United States Cloud-Based Call Center Software Market Size by Application (2017-2028) & (US$ Million) Figure 24. United States Cloud-Based Call Center Software Market Share by Application (2017-2028) Figure 25. North America Cloud-Based Call Center Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 26. United States Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 27. Canada Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 28. Europe Cloud-Based Call Center Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 29. Germany Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. France Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. U.K. Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Italy Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. Russia Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 34. Asia-Pacific Cloud-Based Call Center Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 35. China Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. Japan Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. South Korea Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. India Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Australia Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. China Taiwan Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Indonesia Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Thailand Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Malaysia Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Latin America Cloud-Based Call Center Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 45. Mexico Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Brazil Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Argentina Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Middle East & Africa Cloud-Based Call Center Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 49. Turkey Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Saudi Arabia Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. UAE Cloud-Based Call Center Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Genesys Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 53. Zendesk Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 54. Five9 Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 55. Aircal Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 56. Ameyo Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 57. 8x8 Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 58. Freshcaller Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 59. CrazyCall Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 60. VICIdial Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 61. Avaya Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 62. Coztel Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 63. Bright Pattern Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 64. TCN Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 65. CloudTalk Revenue Growth Rate in Cloud-Based Call Center Software Business (2017-2022) Figure 66. Bottom-up and Top-down Approaches for This Report Figure 67. Data Triangulation Figure 68. Key Executives Interviewed

Genesys Zendesk Five9 Aircal Ameyo 8x8 Freshcaller CrazyCall VICIdial Avaya Coztel Bright Pattern TCN CloudTalk