1 Study Coverage 1.1 Contact Center Knowledge Base Software Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Introduction 1.2 Global Contact Center Knowledge Base Software Outlook 2017 VS 2022 VS 2028 1.2.1 Global Contact Center Knowledge Base Software Market Size for the Year 2017-2028 1.2.2 Global Contact Center Knowledge Base Software Market Size for the Year 2017-2028 1.3 Contact Center Knowledge Base Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Contact Center Knowledge Base Software in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Contact Center Knowledge Base Software Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Contact Center Knowledge Base Software Market Dynamics 1.4.1 Contact Center Knowledge Base Software Industry Trends 1.4.2 Contact Center Knowledge Base Software Market Drivers 1.4.3 Contact Center Knowledge Base Software Market Challenges 1.4.4 Contact Center Knowledge Base Software Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Contact Center Knowledge Base Software by Type 2.1 Contact Center Knowledge Base Software Market Segment by Type 2.1.1 Cloud-Based 2.1.2 Web-Based 2.2 Global Contact Center Knowledge Base Software Market Size by Type (2017, 2022 & 2028) 2.3 Global Contact Center Knowledge Base Software Market Size by Type (2017-2028) 2.4 United States Contact Center Knowledge Base Software Market Size by Type (2017, 2022 & 2028) 2.5 United States Contact Center Knowledge Base Software Market Size by Type (2017-2028) 3 Contact Center Knowledge Base Software by Application 3.1 Contact Center Knowledge Base Software Market Segment by Application 3.1.1 Large Enterprises 3.1.2 SMEs 3.2 Global Contact Center Knowledge Base Software Market Size by Application (2017, 2022 & 2028) 3.3 Global Contact Center Knowledge Base Software Market Size by Application (2017-2028) 3.4 United States Contact Center Knowledge Base Software Market Size by Application (2017, 2022 & 2028) 3.5 United States Contact Center Knowledge Base Software Market Size by Application (2017-2028) 4 Global Contact Center Knowledge Base Software Competitor Landscape by Company 4.1 Global Contact Center Knowledge Base Software Market Size by Company 4.1.1 Top Global Contact Center Knowledge Base Software Companies Ranked by Revenue (2021) 4.1.2 Global Contact Center Knowledge Base Software Revenue by Player (2017-2022) 4.2 Global Contact Center Knowledge Base Software Concentration Ratio (CR) 4.2.1 Contact Center Knowledge Base Software Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Contact Center Knowledge Base Software in 2021 4.2.3 Global Contact Center Knowledge Base Software Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Contact Center Knowledge Base Software Headquarters, Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Type 4.3.1 Global Contact Center Knowledge Base Software Headquarters and Area Served 4.3.2 Global Contact Center Knowledge Base Software Companies Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Contact Center Knowledge Base Software Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Contact Center Knowledge Base Software Market Size by Company 4.5.1 Top Contact Center Knowledge Base Software Players in United States, Ranked by Revenue (2021) 4.5.2 United States Contact Center Knowledge Base Software Revenue by Players (2020, 2021 & 2022) 5 Global Contact Center Knowledge Base Software Market Size by Region 5.1 Global Contact Center Knowledge Base Software Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Contact Center Knowledge Base Software Market Size by Region (2017-2028) 5.2.1 Global Contact Center Knowledge Base Software Market Size by Region: 2017-2022 5.2.2 Global Contact Center Knowledge Base Software Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Contact Center Knowledge Base Software Market Size YoY Growth 2017-2028 6.1.2 North America Contact Center Knowledge Base Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Contact Center Knowledge Base Software Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Contact Center Knowledge Base Software Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.2.12 Philippines 6.3 Europe 6.3.1 Europe Contact Center Knowledge Base Software Market Size YoY Growth 2017-2028 6.3.2 Europe Contact Center Knowledge Base Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Contact Center Knowledge Base Software Market Size YoY Growth 2017-2028 6.4.2 Latin America Contact Center Knowledge Base Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Contact Center Knowledge Base Software Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Contact Center Knowledge Base Software Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 UAE 7 Company Profiles 7.1 Guru 7.1.1 Guru Company Details 7.1.2 Guru Business Overview 7.1.3 Guru Contact Center Knowledge Base Software Introduction 7.1.4 Guru Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.1.5 Guru Recent Development 7.2 Bloomfire 7.2.1 Bloomfire Company Details 7.2.2 Bloomfire Business Overview 7.2.3 Bloomfire Contact Center Knowledge Base Software Introduction 7.2.4 Bloomfire Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.2.5 Bloomfire Recent Development 7.3 SABIO 7.3.1 SABIO Company Details 7.3.2 SABIO Business Overview 7.3.3 SABIO Contact Center Knowledge Base Software Introduction 7.3.4 SABIO Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.3.5 SABIO Recent Development 7.4 MindTouch 7.4.1 MindTouch Company Details 7.4.2 MindTouch Business Overview 7.4.3 MindTouch Contact Center Knowledge Base Software Introduction 7.4.4 MindTouch Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.4.5 MindTouch Recent Development 7.5 Zendesk 7.5.1 Zendesk Company Details 7.5.2 Zendesk Business Overview 7.5.3 Zendesk Contact Center Knowledge Base Software Introduction 7.5.4 Zendesk Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.5.5 Zendesk Recent Development 7.6 Panviva Pty Ltd. 7.6.1 Panviva Pty Ltd. Company Details 7.6.2 Panviva Pty Ltd. Business Overview 7.6.3 Panviva Pty Ltd. Contact Center Knowledge Base Software Introduction 7.6.4 Panviva Pty Ltd. Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.6.5 Panviva Pty Ltd. Recent Development 7.7 ProProfs 7.7.1 ProProfs Company Details 7.7.2 ProProfs Business Overview 7.7.3 ProProfs Contact Center Knowledge Base Software Introduction 7.7.4 ProProfs Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.7.5 ProProfs Recent Development 7.8 Salesforce 7.8.1 Salesforce Company Details 7.8.2 Salesforce Business Overview 7.8.3 Salesforce Contact Center Knowledge Base Software Introduction 7.8.4 Salesforce Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.8.5 Salesforce Recent Development 7.9 eGain 7.9.1 eGain Company Details 7.9.2 eGain Business Overview 7.9.3 eGain Contact Center Knowledge Base Software Introduction 7.9.4 eGain Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.9.5 eGain Recent Development 7.10 LogMeIn 7.10.1 LogMeIn Company Details 7.10.2 LogMeIn Business Overview 7.10.3 LogMeIn Contact Center Knowledge Base Software Introduction 7.10.4 LogMeIn Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.10.5 LogMeIn Recent Development 7.11 Knowmax 7.11.1 Knowmax Company Details 7.11.2 Knowmax Business Overview 7.11.3 Knowmax Contact Center Knowledge Base Software Introduction 7.11.4 Knowmax Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.11.5 Knowmax Recent Development 7.12 KMS Lighthouse 7.12.1 KMS Lighthouse Company Details 7.12.2 KMS Lighthouse Business Overview 7.12.3 KMS Lighthouse Contact Center Knowledge Base Software Introduction 7.12.4 KMS Lighthouse Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.12.5 KMS Lighthouse Recent Development 7.13 Moxie 7.13.1 Moxie Company Details 7.13.2 Moxie Business Overview 7.13.3 Moxie Contact Center Knowledge Base Software Introduction 7.13.4 Moxie Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.13.5 Moxie Recent Development 7.14 Synthetix 7.14.1 Synthetix Company Details 7.14.2 Synthetix Business Overview 7.14.3 Synthetix Contact Center Knowledge Base Software Introduction 7.14.4 Synthetix Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.14.5 Synthetix Recent Development 7.15 unymira 7.15.1 unymira Company Details 7.15.2 unymira Business Overview 7.15.3 unymira Contact Center Knowledge Base Software Introduction 7.15.4 unymira Revenue in Contact Center Knowledge Base Software Business (2017-2022) 7.15.5 unymira Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Contact Center Knowledge Base Software Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Contact Center Knowledge Base Software Market Trends Table 3. Contact Center Knowledge Base Software Market Drivers Table 4. Contact Center Knowledge Base Software Market Challenges Table 5. Contact Center Knowledge Base Software Market Restraints Table 6. Global Contact Center Knowledge Base Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Contact Center Knowledge Base Software Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Contact Center Knowledge Base Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Contact Center Knowledge Base Software Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Contact Center Knowledge Base Software Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Contact Center Knowledge Base Software Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Contact Center Knowledge Base Software Revenue Share by Player, 2017-2022 Table 13. Global Contact Center Knowledge Base Software Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Contact Center Knowledge Base Software by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Contact Center Knowledge Base Software as of 2021) Table 15. Top Players of Contact Center Knowledge Base Software in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Contact Center Knowledge Base Software Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Contact Center Knowledge Base Software Players in United States Market, Ranking by Revenue (2021) Table 20. United States Contact Center Knowledge Base Software Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Contact Center Knowledge Base Software Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Contact Center Knowledge Base Software Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Contact Center Knowledge Base Software Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Contact Center Knowledge Base Software Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Contact Center Knowledge Base Software Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Contact Center Knowledge Base Software Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Contact Center Knowledge Base Software Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Contact Center Knowledge Base Software Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Contact Center Knowledge Base Software Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Guru Company Details Table 31. Guru Business Overview Table 32. Guru Contact Center Knowledge Base Software Product Table 33. Guru Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 34. Guru Recent Development Table 35. Bloomfire Company Details Table 36. Bloomfire Business Overview Table 37. Bloomfire Contact Center Knowledge Base Software Product Table 38. Bloomfire Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 39. Bloomfire Recent Development Table 40. SABIO Company Details Table 41. SABIO Business Overview Table 42. SABIO Contact Center Knowledge Base Software Product Table 43. SABIO Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 44. SABIO Recent Development Table 45. MindTouch Company Details Table 46. MindTouch Business Overview Table 47. MindTouch Contact Center Knowledge Base Software Product Table 48. MindTouch Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 49. MindTouch Recent Development Table 50. Zendesk Company Details Table 51. Zendesk Business Overview Table 52. Zendesk Contact Center Knowledge Base Software Product Table 53. Zendesk Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 54. Zendesk Recent Development Table 55. Panviva Pty Ltd. Company Details Table 56. Panviva Pty Ltd. Business Overview Table 57. Panviva Pty Ltd. Contact Center Knowledge Base Software Product Table 58. Panviva Pty Ltd. Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 59. Panviva Pty Ltd. Recent Development Table 60. ProProfs Company Details Table 61. ProProfs Business Overview Table 62. ProProfs Contact Center Knowledge Base Software Product Table 63. ProProfs Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 64. ProProfs Recent Development Table 65. Salesforce Company Details Table 66. Salesforce Business Overview Table 67. Salesforce Contact Center Knowledge Base Software Product Table 68. Salesforce Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 69. Salesforce Recent Development Table 70. eGain Company Details Table 71. eGain Business Overview Table 72. eGain Contact Center Knowledge Base Software Product Table 73. eGain Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 74. eGain Recent Development Table 75. LogMeIn Company Details Table 76. LogMeIn Business Overview Table 77. LogMeIn Contact Center Knowledge Base Software Product Table 78. LogMeIn Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 79. LogMeIn Recent Development Table 80. Knowmax Company Details Table 81. Knowmax Business Overview Table 82. Knowmax Contact Center Knowledge Base Software Product Table 83. Knowmax Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 84. Knowmax Recent Development Table 85. KMS Lighthouse Company Details Table 86. KMS Lighthouse Business Overview Table 87. KMS Lighthouse Contact Center Knowledge Base Software Product Table 88. KMS Lighthouse Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 89. KMS Lighthouse Recent Development Table 90. Moxie Company Details Table 91. Moxie Business Overview Table 92. Moxie Contact Center Knowledge Base Software Product Table 93. Moxie Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 94. Moxie Recent Development Table 95. Synthetix Company Details Table 96. Synthetix Business Overview Table 97. Synthetix Contact Center Knowledge Base Software Product Table 98. Synthetix Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 99. Synthetix Recent Development Table 100. unymira Company Details Table 101. unymira Business Overview Table 102. unymira Contact Center Knowledge Base Software Product Table 103. unymira Revenue in Contact Center Knowledge Base Software Business (2017-2022) & (US$ Million) Table 104. unymira Recent Development Table 105. Research Programs/Design for This Report Table 106. Key Data Information from Secondary Sources Table 107. Key Data Information from Primary Sources List of Figures Figure 1. Contact Center Knowledge Base Software Product Picture Figure 2. Global Contact Center Knowledge Base Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Contact Center Knowledge Base Software Market Size 2017-2028 (US$ Million) Figure 4. United States Contact Center Knowledge Base Software Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Contact Center Knowledge Base Software Market Size 2017-2028 (US$ Million) Figure 6. United States Contact Center Knowledge Base Software Market Share in Global 2017-2028 Figure 7. Contact Center Knowledge Base Software Report Years Considered Figure 8. Product Picture of Cloud-Based Figure 9. Product Picture of Web-Based Figure 10. Global Contact Center Knowledge Base Software Market Share by Type in 2022 & 2028 Figure 11. Global Contact Center Knowledge Base Software Market Size by Type (2017-2028) & (US$ Million) Figure 12. Global Contact Center Knowledge Base Software Market Share by Type (2017-2028) Figure 13. United States Contact Center Knowledge Base Software Market Share by Type in 2022 & 2028 Figure 14. United States Contact Center Knowledge Base Software Market Size by Type (2017-2028) & (US$ Million) Figure 15. United States Contact Center Knowledge Base Software Market Share by Type (2017-2028) Figure 16. Product Picture of Large Enterprises Figure 17. Product Picture of SMEs Figure 18. Global Contact Center Knowledge Base Software Market Share by Application in 2022 & 2028 Figure 19. Global Contact Center Knowledge Base Software Market Size by Application (2017-2028) & (US$ Million) Figure 20. Global Contact Center Knowledge Base Software Market Share by Application (2017-2028) Figure 21. United States Contact Center Knowledge Base Software Market Share by Application in 2022 & 2028 Figure 22. United States Contact Center Knowledge Base Software Market Size by Application (2017-2028) & (US$ Million) Figure 23. United States Contact Center Knowledge Base Software Market Share by Application (2017-2028) Figure 24. North America Contact Center Knowledge Base Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 25. U.S. Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 26. Canada Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 27. Europe Contact Center Knowledge Base Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 28. Germany Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 29. France Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. U.K. Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Italy Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Russia Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. Asia-Pacific Contact Center Knowledge Base Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 34. China Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Japan Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. South Korea Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. India Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. Australia Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Taiwan Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Indonesia Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Thailand Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Malaysia Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Philippines Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Latin America Contact Center Knowledge Base Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 45. Mexico Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Brazil Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Argentina Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Middle East & Africa Contact Center Knowledge Base Software Market Size Growth Rate 2017-2028 (US$ Million) Figure 49. Turkey Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Saudi Arabia Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. UAE Contact Center Knowledge Base Software Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Guru Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 53. Bloomfire Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 54. SABIO Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 55. MindTouch Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 56. Zendesk Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 57. Panviva Pty Ltd. Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 58. ProProfs Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 59. Salesforce Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 60. eGain Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 61. LogMeIn Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 62. Knowmax Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 63. KMS Lighthouse Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 64. Moxie Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 65. Synthetix Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 66. unymira Revenue Growth Rate in Contact Center Knowledge Base Software Business (2017-2022) Figure 67. Bottom-up and Top-down Approaches for This Report Figure 68. Data Triangulation Figure 69. Key Executives Interviewed

Guru Bloomfire SABIO MindTouch Zendesk Panviva Pty Ltd. ProProfs Salesforce eGain LogMeIn Knowmax KMS Lighthouse Moxie Synthetix unymira