1 Study Coverage 1.1 Cloud CRM Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Introduction 1.2 Global Cloud CRM Outlook 2017 VS 2022 VS 2028 1.2.1 Global Cloud CRM Market Size for the Year 2017-2028 1.2.2 Global Cloud CRM Market Size for the Year 2017-2028 1.3 Cloud CRM Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Cloud CRM in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Cloud CRM Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Cloud CRM Market Dynamics 1.4.1 Cloud CRM Industry Trends 1.4.2 Cloud CRM Market Drivers 1.4.3 Cloud CRM Market Challenges 1.4.4 Cloud CRM Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Cloud CRM by Type 2.1 Cloud CRM Market Segment by Type 2.1.1 Project Cloud CRM 2.1.2 Retail and Distribution Cloud CRM 2.2 Global Cloud CRM Market Size by Type (2017, 2022 & 2028) 2.3 Global Cloud CRM Market Size by Type (2017-2028) 2.4 United States Cloud CRM Market Size by Type (2017, 2022 & 2028) 2.5 United States Cloud CRM Market Size by Type (2017-2028) 3 Cloud CRM by Application 3.1 Cloud CRM Market Segment by Application 3.1.1 Small and Medium-Sized Enterprises 3.1.2 Large Enterprises 3.2 Global Cloud CRM Market Size by Application (2017, 2022 & 2028) 3.3 Global Cloud CRM Market Size by Application (2017-2028) 3.4 United States Cloud CRM Market Size by Application (2017, 2022 & 2028) 3.5 United States Cloud CRM Market Size by Application (2017-2028) 4 Global Cloud CRM Competitor Landscape by Company 4.1 Global Cloud CRM Market Size by Company 4.1.1 Top Global Cloud CRM Companies Ranked by Revenue (2021) 4.1.2 Global Cloud CRM Revenue by Player (2017-2022) 4.2 Global Cloud CRM Concentration Ratio (CR) 4.2.1 Cloud CRM Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Cloud CRM in 2021 4.2.3 Global Cloud CRM Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Cloud CRM Headquarters, Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Type 4.3.1 Global Cloud CRM Headquarters and Area Served 4.3.2 Global Cloud CRM Companies Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Cloud CRM Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Cloud CRM Market Size by Company 4.5.1 Top Cloud CRM Players in United States, Ranked by Revenue (2021) 4.5.2 United States Cloud CRM Revenue by Players (2020, 2021 & 2022) 5 Global Cloud CRM Market Size by Region 5.1 Global Cloud CRM Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Cloud CRM Market Size by Region (2017-2028) 5.2.1 Global Cloud CRM Market Size by Region: 2017-2022 5.2.2 Global Cloud CRM Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Cloud CRM Market Size YoY Growth 2017-2028 6.1.2 North America Cloud CRM Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 United States 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Cloud CRM Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Cloud CRM Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 China Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.3 Europe 6.3.1 Europe Cloud CRM Market Size YoY Growth 2017-2028 6.3.2 Europe Cloud CRM Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Cloud CRM Market Size YoY Growth 2017-2028 6.4.2 Latin America Cloud CRM Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.4.6 Colombia 6.5 Middle East and Africa 6.5.1 Middle East and Africa Cloud CRM Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Cloud CRM Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 UAE 7 Company Profiles 7.1 Salesforce 7.1.1 Salesforce Company Details 7.1.2 Salesforce Business Overview 7.1.3 Salesforce Cloud CRM Introduction 7.1.4 Salesforce Revenue in Cloud CRM Business (2017-2022) 7.1.5 Salesforce Recent Development 7.2 SAP 7.2.1 SAP Company Details 7.2.2 SAP Business Overview 7.2.3 SAP Cloud CRM Introduction 7.2.4 SAP Revenue in Cloud CRM Business (2017-2022) 7.2.5 SAP Recent Development 7.3 Microsoft 7.3.1 Microsoft Company Details 7.3.2 Microsoft Business Overview 7.3.3 Microsoft Cloud CRM Introduction 7.3.4 Microsoft Revenue in Cloud CRM Business (2017-2022) 7.3.5 Microsoft Recent Development 7.4 Oracle 7.4.1 Oracle Company Details 7.4.2 Oracle Business Overview 7.4.3 Oracle Cloud CRM Introduction 7.4.4 Oracle Revenue in Cloud CRM Business (2017-2022) 7.4.5 Oracle Recent Development 7.5 Adobe 7.5.1 Adobe Company Details 7.5.2 Adobe Business Overview 7.5.3 Adobe Cloud CRM Introduction 7.5.4 Adobe Revenue in Cloud CRM Business (2017-2022) 7.5.5 Adobe Recent Development 7.6 HubSpot 7.6.1 HubSpot Company Details 7.6.2 HubSpot Business Overview 7.6.3 HubSpot Cloud CRM Introduction 7.6.4 HubSpot Revenue in Cloud CRM Business (2017-2022) 7.6.5 HubSpot Recent Development 7.7 Yidong Fenxiang Technology 7.7.1 Yidong Fenxiang Technology Company Details 7.7.2 Yidong Fenxiang Technology Business Overview 7.7.3 Yidong Fenxiang Technology Cloud CRM Introduction 7.7.4 Yidong Fenxiang Technology Revenue in Cloud CRM Business (2017-2022) 7.7.5 Yidong Fenxiang Technology Recent Development 7.8 Renke Hudong Technology 7.8.1 Renke Hudong Technology Company Details 7.8.2 Renke Hudong Technology Business Overview 7.8.3 Renke Hudong Technology Cloud CRM Introduction 7.8.4 Renke Hudong Technology Revenue in Cloud CRM Business (2017-2022) 7.8.5 Renke Hudong Technology Recent Development 7.9 Liudu Renhe Technology 7.9.1 Liudu Renhe Technology Company Details 7.9.2 Liudu Renhe Technology Business Overview 7.9.3 Liudu Renhe Technology Cloud CRM Introduction 7.9.4 Liudu Renhe Technology Revenue in Cloud CRM Business (2017-2022) 7.9.5 Liudu Renhe Technology Recent Development 7.10 Kingdee 7.10.1 Kingdee Company Details 7.10.2 Kingdee Business Overview 7.10.3 Kingdee Cloud CRM Introduction 7.10.4 Kingdee Revenue in Cloud CRM Business (2017-2022) 7.10.5 Kingdee Recent Development 7.11 Yonyou 7.11.1 Yonyou Company Details 7.11.2 Yonyou Business Overview 7.11.3 Yonyou Cloud CRM Introduction 7.11.4 Yonyou Revenue in Cloud CRM Business (2017-2022) 7.11.5 Yonyou Recent Development 7.12 HAND 7.12.1 HAND Company Details 7.12.2 HAND Business Overview 7.12.3 HAND Cloud CRM Introduction 7.12.4 HAND Revenue in Cloud CRM Business (2017-2022) 7.12.5 HAND Recent Development 7.13 Quanchengyun Technology 7.13.1 Quanchengyun Technology Company Details 7.13.2 Quanchengyun Technology Business Overview 7.13.3 Quanchengyun Technology Cloud CRM Introduction 7.13.4 Quanchengyun Technology Revenue in Cloud CRM Business (2017-2022) 7.13.5 Quanchengyun Technology Recent Development 7.14 Shenzhou Yundong Technology 7.14.1 Shenzhou Yundong Technology Company Details 7.14.2 Shenzhou Yundong Technology Business Overview 7.14.3 Shenzhou Yundong Technology Cloud CRM Introduction 7.14.4 Shenzhou Yundong Technology Revenue in Cloud CRM Business (2017-2022) 7.14.5 Shenzhou Yundong Technology Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Cloud CRM Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Cloud CRM Market Trends Table 3. Cloud CRM Market Drivers Table 4. Cloud CRM Market Challenges Table 5. Cloud CRM Market Restraints Table 6. Global Cloud CRM Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Cloud CRM Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Cloud CRM Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Cloud CRM Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Cloud CRM Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Cloud CRM Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Cloud CRM Revenue Share by Player, 2017-2022 Table 13. Global Cloud CRM Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Cloud CRM by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Cloud CRM as of 2021) Table 15. Top Players of Cloud CRM in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Cloud CRM Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Cloud CRM Players in United States Market, Ranking by Revenue (2021) Table 20. United States Cloud CRM Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Cloud CRM Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Cloud CRM Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Cloud CRM Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Cloud CRM Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Cloud CRM Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Cloud CRM Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Cloud CRM Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Cloud CRM Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Cloud CRM Sales in Value by Country (2017-2028) & (US$ Million) Table 30. Salesforce Company Details Table 31. Salesforce Business Overview Table 32. Salesforce Cloud CRM Product Table 33. Salesforce Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 34. Salesforce Recent Development Table 35. SAP Company Details Table 36. SAP Business Overview Table 37. SAP Cloud CRM Product Table 38. SAP Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 39. SAP Recent Development Table 40. Microsoft Company Details Table 41. Microsoft Business Overview Table 42. Microsoft Cloud CRM Product Table 43. Microsoft Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 44. Microsoft Recent Development Table 45. Oracle Company Details Table 46. Oracle Business Overview Table 47. Oracle Cloud CRM Product Table 48. Oracle Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 49. Oracle Recent Development Table 50. Adobe Company Details Table 51. Adobe Business Overview Table 52. Adobe Cloud CRM Product Table 53. Adobe Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 54. Adobe Recent Development Table 55. HubSpot Company Details Table 56. HubSpot Business Overview Table 57. HubSpot Cloud CRM Product Table 58. HubSpot Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 59. HubSpot Recent Development Table 60. Yidong Fenxiang Technology Company Details Table 61. Yidong Fenxiang Technology Business Overview Table 62. Yidong Fenxiang Technology Cloud CRM Product Table 63. Yidong Fenxiang Technology Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 64. Yidong Fenxiang Technology Recent Development Table 65. Renke Hudong Technology Company Details Table 66. Renke Hudong Technology Business Overview Table 67. Renke Hudong Technology Cloud CRM Product Table 68. Renke Hudong Technology Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 69. Renke Hudong Technology Recent Development Table 70. Liudu Renhe Technology Company Details Table 71. Liudu Renhe Technology Business Overview Table 72. Liudu Renhe Technology Cloud CRM Product Table 73. Liudu Renhe Technology Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 74. Liudu Renhe Technology Recent Development Table 75. Kingdee Company Details Table 76. Kingdee Business Overview Table 77. Kingdee Cloud CRM Product Table 78. Kingdee Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 79. Kingdee Recent Development Table 80. Yonyou Company Details Table 81. Yonyou Business Overview Table 82. Yonyou Cloud CRM Product Table 83. Yonyou Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 84. Yonyou Recent Development Table 85. HAND Company Details Table 86. HAND Business Overview Table 87. HAND Cloud CRM Product Table 88. HAND Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 89. HAND Recent Development Table 90. Quanchengyun Technology Company Details Table 91. Quanchengyun Technology Business Overview Table 92. Quanchengyun Technology Cloud CRM Product Table 93. Quanchengyun Technology Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 94. Quanchengyun Technology Recent Development Table 95. Shenzhou Yundong Technology Company Details Table 96. Shenzhou Yundong Technology Business Overview Table 97. Shenzhou Yundong Technology Cloud CRM Product Table 98. Shenzhou Yundong Technology Revenue in Cloud CRM Business (2017-2022) & (US$ Million) Table 99. Shenzhou Yundong Technology Recent Development Table 100. Research Programs/Design for This Report Table 101. Key Data Information from Secondary Sources Table 102. Key Data Information from Primary Sources List of Figures Figure 1. Cloud CRM Product Picture Figure 2. Global Cloud CRM Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Cloud CRM Market Size 2017-2028 (US$ Million) Figure 4. United States Cloud CRM Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Cloud CRM Market Size 2017-2028 (US$ Million) Figure 6. United States Cloud CRM Market Share in Global 2017-2028 Figure 7. Cloud CRM Report Years Considered Figure 8. Product Picture of Project Cloud CRM Figure 9. Product Picture of Retail and Distribution Cloud CRM Figure 10. Global Cloud CRM Market Share by Type in 2022 & 2028 Figure 11. Global Cloud CRM Market Size by Type (2017-2028) & (US$ Million) Figure 12. Global Cloud CRM Market Share by Type (2017-2028) Figure 13. United States Cloud CRM Market Share by Type in 2022 & 2028 Figure 14. United States Cloud CRM Market Size by Type (2017-2028) & (US$ Million) Figure 15. United States Cloud CRM Market Share by Type (2017-2028) Figure 16. Product Picture of Small and Medium-Sized Enterprises Figure 17. Product Picture of Large Enterprises Figure 18. Global Cloud CRM Market Share by Application in 2022 & 2028 Figure 19. Global Cloud CRM Market Size by Application (2017-2028) & (US$ Million) Figure 20. Global Cloud CRM Market Share by Application (2017-2028) Figure 21. United States Cloud CRM Market Share by Application in 2022 & 2028 Figure 22. United States Cloud CRM Market Size by Application (2017-2028) & (US$ Million) Figure 23. United States Cloud CRM Market Share by Application (2017-2028) Figure 24. North America Cloud CRM Market Size Growth Rate 2017-2028 (US$ Million) Figure 25. United States Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 26. Canada Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 27. Europe Cloud CRM Market Size Growth Rate 2017-2028 (US$ Million) Figure 28. Germany Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 29. France Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. U.K. Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Italy Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 32. Russia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. Asia-Pacific Cloud CRM Market Size Growth Rate 2017-2028 (US$ Million) Figure 34. China Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Japan Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. South Korea Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. India Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 38. Australia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. China Taiwan Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. Indonesia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. Thailand Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Malaysia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. Latin America Cloud CRM Market Size Growth Rate 2017-2028 (US$ Million) Figure 44. Mexico Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 45. Brazil Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Argentina Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Colombia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 48. Middle East & Africa Cloud CRM Market Size Growth Rate 2017-2028 (US$ Million) Figure 49. Turkey Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Saudi Arabia Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. UAE Cloud CRM Market Size Growth Rate (2017-2028) & (US$ Million) Figure 52. Salesforce Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 53. SAP Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 54. Microsoft Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 55. Oracle Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 56. Adobe Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 57. HubSpot Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 58. Yidong Fenxiang Technology Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 59. Renke Hudong Technology Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 60. Liudu Renhe Technology Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 61. Kingdee Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 62. Yonyou Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 63. HAND Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 64. Quanchengyun Technology Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 65. Shenzhou Yundong Technology Revenue Growth Rate in Cloud CRM Business (2017-2022) Figure 66. Bottom-up and Top-down Approaches for This Report Figure 67. Data Triangulation Figure 68. Key Executives Interviewed

Salesforce SAP Microsoft Oracle Adobe HubSpot Yidong Fenxiang Technology Renke Hudong Technology Liudu Renhe Technology Kingdee Yonyou HAND Quanchengyun Technology Shenzhou Yundong Technology