TABLE OF CONTENTS 1 Research Methodology and Statistical Scope 1.1 Market Definition and Statistical Scope of Customer Experience Management 1.2 Key Market Segments 1.2.1 Customer Experience Management Segment by Type 1.2.2 Customer Experience Management Segment by Application 1.3 Methodology & Sources of Information 1.3.1 Research Methodology 1.3.2 Research Process 1.3.3 Market Breakdown and Data Triangulation 1.3.4 Base Year 1.3.5 Report Assumptions & Caveats 2 Customer Experience Management Market Overview 2.1 Global Customer Experience Management Market Size (M USD) Estimates and Forecasts (2017-2028) 2.2 Market Segment Executive Summary 2.3 Global Market Size by Region 3 Customer Experience Management Market Competitive Landscape 3.1 Global Customer Experience Management Revenue Market Share by Manufacturers (2017-2022) 3.2 Customer Experience Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Manufacturers Customer Experience Management Sales Sites, Area Served, Service Type 3.4 Customer Experience Management Market Competitive Situation and Trends 3.4.1 Customer Experience Management Market Concentration Rate 3.4.2 Global 5 and 10 Largest Customer Experience Management Players Market Share by Revenue 3.4.3 Mergers & Acquisitions, Expansion 4 Customer Experience Management Value Chain Analysis 4.1 Customer Experience Management Value Chain Analysis 4.2 Midstream Market Analysis 4.3 Downstream Customer Analysis 5 The Development and Dynamics of Customer Experience Management Market 5.1 Key Development Trends 5.2 Driving Factors 5.3 Market Challenges 5.4 Market Restraints 5.5 Industry News 5.5.1 Mergers & Acquisitions 5.5.2 Expansions 5.5.3 Collaboration/Supply Contracts 5.6 Industry Policies 6 Customer Experience Management Market Segmentation by Type 6.1 Evaluation Matrix of Segment Market Development Potential (Type) 6.2 Global Customer Experience Management Market Size Market Share by Type (2017-2022) 6.3 Global Customer Experience Management Sales Growth Rate by Type (2017-2022) 7 Customer Experience Management Market Segmentation by Application 7.1 Evaluation Matrix of Segment Market Development Potential (Application) 7.2 Global Customer Experience Management Market Size (M USD) by Application (2017-2022) 7.3 Global Customer Experience Management Sales Growth Rate by Application (2017-2022) 8 Customer Experience Management Market Segmentation by Region 8.1 Global Customer Experience Management Market Size by Region 8.1.1 Global Customer Experience Management Market Size by Region 8.1.2 Global Customer Experience Management Market Share by Region 8.2 North America 8.2.1 North America Customer Experience Management Market Size by Country 8.2.2 U.S. 8.2.3 Canada 8.2.4 Mexico 8.3 Europe 8.3.1 Europe Customer Experience Management Market Size by Country 8.3.2 Germany 8.3.3 France 8.3.4 U.K. 8.3.5 Italy 8.3.6 Russia 8.4 Asia Pacific 8.4.1 Asia Pacific Customer Experience Management Market Size by Region 8.4.2 China 8.4.3 Japan 8.4.4 South Korea 8.4.5 India 8.4.6 Southeast Asia 8.5 South America 8.5.1 South America Customer Experience Management Market Size by Country 8.5.2 Brazil 8.5.3 Argentina 8.5.4 Columbia 8.6 Middle East and Africa 8.6.1 Middle East and Africa Customer Experience Management Market Size by Region 8.6.2 Saudi Arabia 8.6.3 UAE 8.6.4 Egypt 8.6.5 Nigeria 8.6.6 South Africa 9 Key Companies Profiled 9.1 Adobe Systems 9.1.1 Adobe Systems Customer Experience Management Basic Information 9.1.2 Adobe Systems Customer Experience Management Product Overview 9.1.3 Adobe Systems Customer Experience Management Product Market Performance 9.1.4 Adobe Systems Business Overview 9.1.5 Adobe Systems Customer Experience Management SWOT Analysis 9.1.6 Adobe Systems Recent Developments 9.2 Nice Systems 9.2.1 Nice Systems Customer Experience Management Basic Information 9.2.2 Nice Systems Customer Experience Management Product Overview 9.2.3 Nice Systems Customer Experience Management Product Market Performance 9.2.4 Nice Systems Business Overview 9.2.5 Nice Systems Customer Experience Management SWOT Analysis 9.2.6 Nice Systems Recent Developments 9.3 SAP SE 9.3.1 SAP SE Customer Experience Management Basic Information 9.3.2 SAP SE Customer Experience Management Product Overview 9.3.3 SAP SE Customer Experience Management Product Market Performance 9.3.4 SAP SE Business Overview 9.3.5 SAP SE Customer Experience Management SWOT Analysis 9.3.6 SAP SE Recent Developments 9.4 Oracle 9.4.1 Oracle Customer Experience Management Basic Information 9.4.2 Oracle Customer Experience Management Product Overview 9.4.3 Oracle Customer Experience Management Product Market Performance 9.4.4 Oracle Business Overview 9.4.5 Oracle Customer Experience Management SWOT Analysis 9.4.6 Oracle Recent Developments 9.5 Sitecore 9.5.1 Sitecore Customer Experience Management Basic Information 9.5.2 Sitecore Customer Experience Management Product Overview 9.5.3 Sitecore Customer Experience Management Product Market Performance 9.5.4 Sitecore Business Overview 9.5.5 Sitecore Customer Experience Management SWOT Analysis 9.5.6 Sitecore Recent Developments 9.6 IBM 9.6.1 IBM Customer Experience Management Basic Information 9.6.2 IBM Customer Experience Management Product Overview 9.6.3 IBM Customer Experience Management Product Market Performance 9.6.4 IBM Business Overview 9.6.5 IBM Recent Developments 9.7 Medallia 9.7.1 Medallia Customer Experience Management Basic Information 9.7.2 Medallia Customer Experience Management Product Overview 9.7.3 Medallia Customer Experience Management Product Market Performance 9.7.4 Medallia Business Overview 9.7.5 Medallia Recent Developments 9.8 Opentext 9.8.1 Opentext Customer Experience Management Basic Information 9.8.2 Opentext Customer Experience Management Product Overview 9.8.3 Opentext Customer Experience Management Product Market Performance 9.8.4 Opentext Business Overview 9.8.5 Opentext Recent Developments 9.9 Verint Systems 9.9.1 Verint Systems Customer Experience Management Basic Information 9.9.2 Verint Systems Customer Experience Management Product Overview 9.9.3 Verint Systems Customer Experience Management Product Market Performance 9.9.4 Verint Systems Business Overview 9.9.5 Verint Systems Recent Developments 9.10 Maritzcx 9.10.1 Maritzcx Customer Experience Management Basic Information 9.10.2 Maritzcx Customer Experience Management Product Overview 9.10.3 Maritzcx Customer Experience Management Product Market Performance 9.10.4 Maritzcx Business Overview 9.10.5 Maritzcx Recent Developments 9.11 Tech Mahindra 9.11.1 Tech Mahindra Customer Experience Management Basic Information 9.11.2 Tech Mahindra Customer Experience Management Product Overview 9.11.3 Tech Mahindra Customer Experience Management Product Market Performance 9.11.4 Tech Mahindra Business Overview 9.11.5 Tech Mahindra Recent Developments 9.12 SAS Institute 9.12.1 SAS Institute Customer Experience Management Basic Information 9.12.2 SAS Institute Customer Experience Management Product Overview 9.12.3 SAS Institute Customer Experience Management Product Market Performance 9.12.4 SAS Institute Business Overview 9.12.5 SAS Institute Recent Developments 9.13 Avaya 9.13.1 Avaya Customer Experience Management Basic Information 9.13.2 Avaya Customer Experience Management Product Overview 9.13.3 Avaya Customer Experience Management Product Market Performance 9.13.4 Avaya Business Overview 9.13.5 Avaya Recent Developments 9.14 Clarabridge 9.14.1 Clarabridge Customer Experience Management Basic Information 9.14.2 Clarabridge Customer Experience Management Product Overview 9.14.3 Clarabridge Customer Experience Management Product Market Performance 9.14.4 Clarabridge Business Overview 9.14.5 Clarabridge Recent Developments 9.15 Zendesk 9.15.1 Zendesk Customer Experience Management Basic Information 9.15.2 Zendesk Customer Experience Management Product Overview 9.15.3 Zendesk Customer Experience Management Product Market Performance 9.15.4 Zendesk Business Overview 9.15.5 Zendesk Recent Developments 9.16 InMoment 9.16.1 InMoment Customer Experience Management Basic Information 9.16.2 InMoment Customer Experience Management Product Overview 9.16.3 InMoment Customer Experience Management Product Market Performance 9.16.4 InMoment Business Overview 9.16.5 InMoment Recent Developments 9.17 Ignite 9.17.1 Ignite Customer Experience Management Basic Information 9.17.2 Ignite Customer Experience Management Product Overview 9.17.3 Ignite Customer Experience Management Product Market Performance 9.17.4 Ignite Business Overview 9.17.5 Ignite Recent Developments 10 Customer Experience Management Regional Market Forecast 10.1 Global Customer Experience Management Market Size Forecast 10.2 Global Customer Experience Management Market Forecast by Region 10.2.1 North America Market Size Forecast by Country 10.2.2 Europe Customer Experience Management Market Size Forecast by Country 10.2.3 Asia Pacific Customer Experience Management Market Size Forecast by Region 10.2.4 South America Customer Experience Management Market Size Forecast by Country 10.2.5 Middle East and Africa Forecasted Consumption of Customer Experience Management by Country 11 Market Forecast by Type and Application (2022-2028) 11.1 Global Customer Experience Management Market Forecast by Type (2022-2028) 11.2 Global Customer Experience Management Market Forecast by Application (2022-2028) 12 Conclusion and Key Findings

LIST OF TABLES Table 1. Introduction of the Type Table 2. Introduction of the Application Table 3. Market Size (M USD) Segment Executive Summary Table 4. Customer Experience Management Market Size (M USD) Comparison by Region (M USD) Table 5. Global Customer Experience Management Revenue (M USD) by Manufacturers (2017-2022) Table 6. Global Customer Experience Management Revenue Share by Manufacturers (2017-2022) Table 7. Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Customer Experience Management as of 2021) Table 8. Manufacturers Customer Experience Management Sales Sites and Area Served Table 9. Manufacturers Customer Experience Management Service Type Table 10. Global Customer Experience Management Manufacturers Market Concentration Ratio (CR5 and HHI) Table 11. Mergers & Acquisitions, Expansion Plans Table 12. Value Chain Map of Customer Experience Management Table 13. Midstream Market Analysis Table 14. Downstream Customer Analysis Table 15. Key Development Trends Table 16. Driving Factors Table 17. Customer Experience Management Market Challenges Table 18. Market Restraints Table 19. Global Customer Experience Management Market Size by Type (M USD) Table 20. Global Customer Experience Management Market Size (M USD) by Type (2017-2022) Table 21. Global Customer Experience Management Market Size Share by Type (2017-2022) Table 22. Global Customer Experience Management Sales Growth Rate by Type (2017-2022) Table 23. Global Customer Experience Management Sales (K Units) by Application Table 24. Global Customer Experience Management Market Size by Application Table 25. Global Customer Experience Management Sales by Application (2017-2022) & (M USD) Table 26. Global Customer Experience Management Market Share by Application (2017-2022) Table 27. Global Customer Experience Management Sales Growth Rate by Application (2017-2022) Table 28. Global Customer Experience Management Market Size by Region (2017-2022) & (M USD) Table 29. Global Customer Experience Management Market Share by Region (2017-2022) Table 30. North America Customer Experience Management Market Size by Country (2017-2022) & (M USD) Table 31. Europe Customer Experience Management Market Size by Country (2017-2022) & (M USD) Table 32. Asia Pacific Customer Experience Management Market Size by Region (2017-2022) & (M USD) Table 33. South America Customer Experience Management Market Size by Country (2017-2022) & (M USD) Table 34. Middle East and Africa Customer Experience Management Market Size by Region (2017-2022) & (M USD) Table 35. Adobe Systems Customer Experience Management Basic Information Table 36. Adobe Systems Customer Experience Management Product Overview Table 37. Adobe Systems Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 38. Adobe Systems Business Overview Table 39. Adobe Systems Customer Experience Management SWOT Analysis Table 40. Adobe Systems Recent Developments Table 41. Nice Systems Customer Experience Management Basic Information Table 42. Nice Systems Customer Experience Management Product Overview Table 43. Nice Systems Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 44. Nice Systems Business Overview Table 45. Nice Systems Customer Experience Management SWOT Analysis Table 46. Nice Systems Recent Developments Table 47. SAP SE Customer Experience Management Basic Information Table 48. SAP SE Customer Experience Management Product Overview Table 49. SAP SE Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 50. SAP SE Business Overview Table 51. SAP SE Customer Experience Management SWOT Analysis Table 52. SAP SE Recent Developments Table 53. Oracle Customer Experience Management Basic Information Table 54. Oracle Customer Experience Management Product Overview Table 55. Oracle Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 56. Oracle Business Overview Table 57. Oracle Customer Experience Management SWOT Analysis Table 58. Oracle Recent Developments Table 59. Sitecore Customer Experience Management Basic Information Table 60. Sitecore Customer Experience Management Product Overview Table 61. Sitecore Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 62. Sitecore Business Overview Table 63. Sitecore Customer Experience Management SWOT Analysis Table 64. Sitecore Recent Developments Table 65. IBM Customer Experience Management Basic Information Table 66. IBM Customer Experience Management Product Overview Table 67. IBM Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 68. IBM Business Overview Table 69. IBM Recent Developments Table 70. Medallia Customer Experience Management Basic Information Table 71. Medallia Customer Experience Management Product Overview Table 72. Medallia Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 73. Medallia Business Overview Table 74. Medallia Recent Developments Table 75. Opentext Customer Experience Management Basic Information Table 76. Opentext Customer Experience Management Product Overview Table 77. Opentext Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 78. Opentext Business Overview Table 79. Opentext Recent Developments Table 80. Verint Systems Customer Experience Management Basic Information Table 81. Verint Systems Customer Experience Management Product Overview Table 82. Verint Systems Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 83. Verint Systems Business Overview Table 84. Verint Systems Recent Developments Table 85. Maritzcx Customer Experience Management Basic Information Table 86. Maritzcx Customer Experience Management Product Overview Table 87. Maritzcx Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 88. Maritzcx Business Overview Table 89. Maritzcx Recent Developments Table 90. Tech Mahindra Customer Experience Management Basic Information Table 91. Tech Mahindra Customer Experience Management Product Overview Table 92. Tech Mahindra Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 93. Tech Mahindra Business Overview Table 94. Tech Mahindra Recent Developments Table 95. SAS Institute Customer Experience Management Basic Information Table 96. SAS Institute Customer Experience Management Product Overview Table 97. SAS Institute Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 98. SAS Institute Business Overview Table 99. SAS Institute Recent Developments Table 100. Avaya Customer Experience Management Basic Information Table 101. Avaya Customer Experience Management Product Overview Table 102. Avaya Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 103. Avaya Business Overview Table 104. Avaya Recent Developments Table 105. Clarabridge Customer Experience Management Basic Information Table 106. Clarabridge Customer Experience Management Product Overview Table 107. Clarabridge Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 108. Clarabridge Business Overview Table 109. Clarabridge Recent Developments Table 110. Zendesk Customer Experience Management Basic Information Table 111. Zendesk Customer Experience Management Product Overview Table 112. Zendesk Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 113. Zendesk Business Overview Table 114. Zendesk Recent Developments Table 115. InMoment Customer Experience Management Basic Information Table 116. InMoment Customer Experience Management Product Overview Table 117. InMoment Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 118. InMoment Business Overview Table 119. InMoment Recent Developments Table 120. Ignite Customer Experience Management Basic Information Table 121. Ignite Customer Experience Management Product Overview Table 122. Ignite Customer Experience Management Revenue (M USD) and Gross Margin (2017-2022) Table 123. Ignite Business Overview Table 124. Ignite Recent Developments Table 125. Global Customer Experience Management Market Size Forecast by Region (M USD) Table 126. North America Customer Experience Management Market Size Forecast by Country (2023-2028) & (M USD) Table 127. Europe Customer Experience Management Market Size Forecast by Country (2023-2028) & (M USD) Table 128. Asia Pacific Customer Experience Management Market Size Forecast by Region (2023-2028) & (M USD) Table 129. South America Customer Experience Management Market Size Forecast by Country (2023-2028) & (M USD) Table 130. Middle East and Africa Customer Experience Management Market Size Forecast by Country (2023-2028) & (M USD) Table 131. Global Customer Experience Management Market Size Forecast by Type (2022-2028) & (M USD) Table 132. Global Customer Experience Management Market Size Forecast by Application (2022-2028) & (M USD) LIST OF FIGURES Figure 1. Industrial Chain of Customer Experience Management Figure 2. Data Triangulation Figure 3. Key Caveats Figure 4. Global Customer Experience Management Market Size (M USD), 2017-2028 Figure 5. Global Customer Experience Management Market Size (M USD) (2017-2028) Figure 6. Evaluation Matrix of Segment Market Development Potential (Type) Figure 7. Evaluation Matrix of Segment Market Development Potential (Application) Figure 8. Evaluation Matrix of Regional Market Development Potential Figure 9. Customer Experience Management Market Size (M USD) by Country (M USD) Figure 10. Global Customer Experience Management Revenue Share by Manufacturers in 2021 Figure 11. Customer Experience Management Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2017 VS 2021 Figure 12. The Global 5 and 10 Largest Players: Market Share by Customer Experience Management Revenue in 2021 Figure 13. Evaluation Matrix of Segment Market Development Potential (Type) Figure 14. Global Customer Experience Management Market Share by Type Figure 15. Market Size Share of Customer Experience Management by Type (2017-2022) Figure 16. Market Size Market Share of Customer Experience Management by Type in 2021 Figure 17. Global Customer Experience Management Sales Growth Rate by Type (2017-2022) Figure 18. Global Customer Experience Management Market Share by Application Figure 19. Global Customer Experience Management Market Share by Application (2017-2022) Figure 20. Global Customer Experience Management Market Share by Application in 2021 Figure 21. Global Customer Experience Management Sales Growth Rate by Application (2017-2022) Figure 22. Global Customer Experience Management Market Share by Region (2017-2022) Figure 23. North America Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 24. North America Customer Experience Management Market Share by Country in 2021 Figure 25. U.S. Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 26. Canada Customer Experience Management Market Size (M USD) and Growth Rate (2017-2022) Figure 27. Mexico Customer Experience Management Market Size (Units) and Growth Rate (2017-2022) Figure 28. Europe Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 29. Europe Customer Experience Management Market Share by Country in 2021 Figure 30. Germany Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 31. France Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 32. U.K. Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 33. Italy Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 34. Russia Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 35. Asia Pacific Customer Experience Management Market Size and Growth Rate (M USD) Figure 36. Asia Pacific Customer Experience Management Market Share by Region in 2021 Figure 37. China Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 38. Japan Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 39. South Korea Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 40. India Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 41. Southeast Asia Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 42. South America Customer Experience Management Market Size and Growth Rate (M USD) Figure 43. South America Customer Experience Management Market Share by Country in 2021 Figure 44. Brazil Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 45. Argentina Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 46. Columbia Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 47. Middle East and Africa Customer Experience Management Market Size and Growth Rate (M USD) Figure 48. Middle East and Africa Customer Experience Management Market Share by Region in 2021 Figure 49. Saudi Arabia Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 50. UAE Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 51. Egypt Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 52. Nigeria Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 53. South Africa Customer Experience Management Market Size and Growth Rate (2017-2022) & (M USD) Figure 54. Global Customer Experience Management Market Size Forecast by Value (2017-2028) & (M USD) Figure 55. Global Customer Experience Management Market Share Forecast by Type (2022-2028) Figure 56. Global Customer Experience Management Market Share Forecast by Application (2022-2028)

•Adobe Systems •Nice Systems •SAP SE •Oracle •Sitecore •IBM •Medallia •Opentext •Verint Systems •Maritzcx •Tech Mahindra •SAS Institute •Avaya •Clarabridge •Zendesk •InMoment •Ignite