1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global CX Management Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 On-Premise 1.2.3 Cloud-Based 1.3 Market by Application 1.3.1 Global CX Management Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Banking, Financial Services & Insurance 1.3.3 Communications, Media & Technology 1.3.4 Consumer Electronics 1.3.5 Education 1.3.6 Healthcare & Life Sciences 1.3.7 Manufacturing 1.3.8 Retail & Consumer Goods 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global CX Management Market Perspective (2017-2028) 2.2 CX Management Growth Trends by Region 2.2.1 CX Management Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 CX Management Historic Market Size by Region (2017-2022) 2.2.3 CX Management Forecasted Market Size by Region (2023-2028) 2.3 CX Management Market Dynamics 2.3.1 CX Management Industry Trends 2.3.2 CX Management Market Drivers 2.3.3 CX Management Market Challenges 2.3.4 CX Management Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top CX Management Players by Revenue 3.1.1 Global Top CX Management Players by Revenue (2017-2022) 3.1.2 Global CX Management Revenue Market Share by Players (2017-2022) 3.2 Global CX Management Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by CX Management Revenue 3.4 Global CX Management Market Concentration Ratio 3.4.1 Global CX Management Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by CX Management Revenue in 2021 3.5 CX Management Key Players Head office and Area Served 3.6 Key Players CX Management Product Solution and Service 3.7 Date of Enter into CX Management Market 3.8 Mergers & Acquisitions, Expansion Plans 4 CX Management Breakdown Data by Type 4.1 Global CX Management Historic Market Size by Type (2017-2022) 4.2 Global CX Management Forecasted Market Size by Type (2023-2028) 5 CX Management Breakdown Data by Application 5.1 Global CX Management Historic Market Size by Application (2017-2022) 5.2 Global CX Management Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America CX Management Market Size (2017-2028) 6.2 North America CX Management Market Size by Country (2017-2022) 6.3 North America CX Management Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe CX Management Market Size (2017-2028) 7.2 Europe CX Management Market Size by Country (2017-2022) 7.3 Europe CX Management Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific CX Management Market Size (2017-2028) 8.2 Asia-Pacific CX Management Market Size by Country (2017-2022) 8.3 Asia-Pacific CX Management Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America CX Management Market Size (2017-2028) 9.2 Latin America CX Management Market Size by Country (2017-2022) 9.3 Latin America CX Management Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa CX Management Market Size (2017-2028) 10.2 Middle East & Africa CX Management Market Size by Country (2017-2022) 10.3 Middle East & Africa CX Management Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Yotpo 11.1.1 Yotpo Company Detail 11.1.2 Yotpo Business Overview 11.1.3 Yotpo CX Management Introduction 11.1.4 Yotpo Revenue in CX Management Business (2017-2022) 11.1.5 Yotpo Recent Development 11.2 Qualtrics 11.2.1 Qualtrics Company Detail 11.2.2 Qualtrics Business Overview 11.2.3 Qualtrics CX Management Introduction 11.2.4 Qualtrics Revenue in CX Management Business (2017-2022) 11.2.5 Qualtrics Recent Development 11.3 WalkMe 11.3.1 WalkMe Company Detail 11.3.2 WalkMe Business Overview 11.3.3 WalkMe CX Management Introduction 11.3.4 WalkMe Revenue in CX Management Business (2017-2022) 11.3.5 WalkMe Recent Development 11.4 Appcues 11.4.1 Appcues Company Detail 11.4.2 Appcues Business Overview 11.4.3 Appcues CX Management Introduction 11.4.4 Appcues Revenue in CX Management Business (2017-2022) 11.4.5 Appcues Recent Development 11.5 InMoment 11.5.1 InMoment Company Detail 11.5.2 InMoment Business Overview 11.5.3 InMoment CX Management Introduction 11.5.4 InMoment Revenue in CX Management Business (2017-2022) 11.5.5 InMoment Recent Development 11.6 Intercom 11.6.1 Intercom Company Detail 11.6.2 Intercom Business Overview 11.6.3 Intercom CX Management Introduction 11.6.4 Intercom Revenue in CX Management Business (2017-2022) 11.6.5 Intercom Recent Development 11.7 Totango 11.7.1 Totango Company Detail 11.7.2 Totango Business Overview 11.7.3 Totango CX Management Introduction 11.7.4 Totango Revenue in CX Management Business (2017-2022) 11.7.5 Totango Recent Development 11.8 LiveEngage 11.8.1 LiveEngage Company Detail 11.8.2 LiveEngage Business Overview 11.8.3 LiveEngage CX Management Introduction 11.8.4 LiveEngage Revenue in CX Management Business (2017-2022) 11.8.5 LiveEngage Recent Development 11.9 Lithium 11.9.1 Lithium Company Detail 11.9.2 Lithium Business Overview 11.9.3 Lithium CX Management Introduction 11.9.4 Lithium Revenue in CX Management Business (2017-2022) 11.9.5 Lithium Recent Development 11.10 Satmetrics 11.10.1 Satmetrics Company Detail 11.10.2 Satmetrics Business Overview 11.10.3 Satmetrics CX Management Introduction 11.10.4 Satmetrics Revenue in CX Management Business (2017-2022) 11.10.5 Satmetrics Recent Development 11.11 Client Heartbeat 11.11.1 Client Heartbeat Company Detail 11.11.2 Client Heartbeat Business Overview 11.11.3 Client Heartbeat CX Management Introduction 11.11.4 Client Heartbeat Revenue in CX Management Business (2017-2022) 11.11.5 Client Heartbeat Recent Development 11.12 DailyStory 11.12.1 DailyStory Company Detail 11.12.2 DailyStory Business Overview 11.12.3 DailyStory CX Management Introduction 11.12.4 DailyStory Revenue in CX Management Business (2017-2022) 11.12.5 DailyStory Recent Development 11.13 SUPERLINK 11.13.1 SUPERLINK Company Detail 11.13.2 SUPERLINK Business Overview 11.13.3 SUPERLINK CX Management Introduction 11.13.4 SUPERLINK Revenue in CX Management Business (2017-2022) 11.13.5 SUPERLINK Recent Development 11.14 Adloonix 11.14.1 Adloonix Company Detail 11.14.2 Adloonix Business Overview 11.14.3 Adloonix CX Management Introduction 11.14.4 Adloonix Revenue in CX Management Business (2017-2022) 11.14.5 Adloonix Recent Development 11.15 Airim 11.15.1 Airim Company Detail 11.15.2 Airim Business Overview 11.15.3 Airim CX Management Introduction 11.15.4 Airim Revenue in CX Management Business (2017-2022) 11.15.5 Airim Recent Development 11.16 Zendesk 11.16.1 Zendesk Company Detail 11.16.2 Zendesk Business Overview 11.16.3 Zendesk CX Management Introduction 11.16.4 Zendesk Revenue in CX Management Business (2017-2022) 11.16.5 Zendesk Recent Development 11.17 SAP 11.17.1 SAP Company Detail 11.17.2 SAP Business Overview 11.17.3 SAP CX Management Introduction 11.17.4 SAP Revenue in CX Management Business (2017-2022) 11.17.5 SAP Recent Development 11.18 Qualtrics 11.18.1 Qualtrics Company Detail 11.18.2 Qualtrics Business Overview 11.18.3 Qualtrics CX Management Introduction 11.18.4 Qualtrics Revenue in CX Management Business (2017-2022) 11.18.5 Qualtrics Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global CX Management Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of On-Premise Table 3. Key Players of Cloud-Based Table 4. Global CX Management Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global CX Management Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global CX Management Market Size by Region (2017-2022) & (US$ Million) Table 7. Global CX Management Market Share by Region (2017-2022) Table 8. Global CX Management Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global CX Management Market Share by Region (2023-2028) Table 10. CX Management Market Trends Table 11. CX Management Market Drivers Table 12. CX Management Market Challenges Table 13. CX Management Market Restraints Table 14. Global CX Management Revenue by Players (2017-2022) & (US$ Million) Table 15. Global CX Management Market Share by Players (2017-2022) Table 16. Global Top CX Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CX Management as of 2021) Table 17. Ranking of Global Top CX Management Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by CX Management Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players CX Management Product Solution and Service Table 21. Date of Enter into CX Management Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global CX Management Market Size by Type (2017-2022) & (US$ Million) Table 24. Global CX Management Revenue Market Share by Type (2017-2022) Table 25. Global CX Management Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global CX Management Revenue Market Share by Type (2023-2028) Table 27. Global CX Management Market Size by Application (2017-2022) & (US$ Million) Table 28. Global CX Management Revenue Market Share by Application (2017-2022) Table 29. Global CX Management Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global CX Management Revenue Market Share by Application (2023-2028) Table 31. North America CX Management Market Size by Country (2017-2022) & (US$ Million) Table 32. North America CX Management Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe CX Management Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe CX Management Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific CX Management Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific CX Management Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America CX Management Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America CX Management Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa CX Management Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa CX Management Market Size by Country (2023-2028) & (US$ Million) Table 41. Yotpo Company Detail Table 42. Yotpo Business Overview Table 43. Yotpo CX Management Product Table 44. Yotpo Revenue in CX Management Business (2017-2022) & (US$ Million) Table 45. Yotpo Recent Development Table 46. Qualtrics Company Detail Table 47. Qualtrics Business Overview Table 48. Qualtrics CX Management Product Table 49. Qualtrics Revenue in CX Management Business (2017-2022) & (US$ Million) Table 50. Qualtrics Recent Development Table 51. WalkMe Company Detail Table 52. WalkMe Business Overview Table 53. WalkMe CX Management Product Table 54. WalkMe Revenue in CX Management Business (2017-2022) & (US$ Million) Table 55. WalkMe Recent Development Table 56. Appcues Company Detail Table 57. Appcues Business Overview Table 58. Appcues CX Management Product Table 59. Appcues Revenue in CX Management Business (2017-2022) & (US$ Million) Table 60. Appcues Recent Development Table 61. InMoment Company Detail Table 62. InMoment Business Overview Table 63. InMoment CX Management Product Table 64. InMoment Revenue in CX Management Business (2017-2022) & (US$ Million) Table 65. InMoment Recent Development Table 66. Intercom Company Detail Table 67. Intercom Business Overview Table 68. Intercom CX Management Product Table 69. Intercom Revenue in CX Management Business (2017-2022) & (US$ Million) Table 70. Intercom Recent Development Table 71. Totango Company Detail Table 72. Totango Business Overview Table 73. Totango CX Management Product Table 74. Totango Revenue in CX Management Business (2017-2022) & (US$ Million) Table 75. Totango Recent Development Table 76. LiveEngage Company Detail Table 77. LiveEngage Business Overview Table 78. LiveEngage CX Management Product Table 79. LiveEngage Revenue in CX Management Business (2017-2022) & (US$ Million) Table 80. LiveEngage Recent Development Table 81. Lithium Company Detail Table 82. Lithium Business Overview Table 83. Lithium CX Management Product Table 84. Lithium Revenue in CX Management Business (2017-2022) & (US$ Million) Table 85. Lithium Recent Development Table 86. Satmetrics Company Detail Table 87. Satmetrics Business Overview Table 88. Satmetrics CX Management Product Table 89. Satmetrics Revenue in CX Management Business (2017-2022) & (US$ Million) Table 90. Satmetrics Recent Development Table 91. Client Heartbeat Company Detail Table 92. Client Heartbeat Business Overview Table 93. Client Heartbeat CX ManagementProduct Table 94. Client Heartbeat Revenue in CX Management Business (2017-2022) & (US$ Million) Table 95. Client Heartbeat Recent Development Table 96. DailyStory Company Detail Table 97. DailyStory Business Overview Table 98. DailyStory CX ManagementProduct Table 99. DailyStory Revenue in CX Management Business (2017-2022) & (US$ Million) Table 100. DailyStory Recent Development Table 101. SUPERLINK Company Detail Table 102. SUPERLINK Business Overview Table 103. SUPERLINK CX ManagementProduct Table 104. SUPERLINK Revenue in CX Management Business (2017-2022) & (US$ Million) Table 105. SUPERLINK Recent Development Table 106. Adloonix Company Detail Table 107. Adloonix Business Overview Table 108. Adloonix CX ManagementProduct Table 109. Adloonix Revenue in CX Management Business (2017-2022) & (US$ Million) Table 110. Adloonix Recent Development Table 111. Airim Company Detail Table 112. Airim Business Overview Table 113. Airim CX ManagementProduct Table 114. Airim Revenue in CX Management Business (2017-2022) & (US$ Million) Table 115. Airim Recent Development Table 116. Zendesk Company Detail Table 117. Zendesk Business Overview Table 118. Zendesk CX ManagementProduct Table 119. Zendesk Revenue in CX Management Business (2017-2022) & (US$ Million) Table 120. Zendesk Recent Development Table 121. SAP Company Detail Table 122. SAP Business Overview Table 123. SAP CX ManagementProduct Table 124. SAP Revenue in CX Management Business (2017-2022) & (US$ Million) Table 125. SAP Recent Development Table 126. Qualtrics Company Detail Table 127. Qualtrics Business Overview Table 128. Qualtrics CX ManagementProduct Table 129. Qualtrics Revenue in CX Management Business (2017-2022) & (US$ Million) Table 130. Qualtrics Recent Development Table 131. Research Programs/Design for This Report Table 132. Key Data Information from Secondary Sources Table 133. Key Data Information from Primary Sources List of Figures Figure 1. Global CX Management Market Share by Type: 2021 VS 2028 Figure 2. On-Premise Features Figure 3. Cloud-Based Features Figure 4. Global CX Management Market Share by Application in 2021 & 2028 Figure 5. Banking, Financial Services & Insurance Case Studies Figure 6. Communications, Media & Technology Case Studies Figure 7. Consumer Electronics Case Studies Figure 8. Education Case Studies Figure 9. Healthcare & Life Sciences Case Studies Figure 10. Manufacturing Case Studies Figure 11. Retail & Consumer Goods Case Studies Figure 12. CX Management Report Years Considered Figure 13. Global CX Management Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 14. Global CX Management Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 15. Global CX Management Market Share by Region: 2021 VS 2028 Figure 16. Global CX Management Market Share by Players in 2021 Figure 17. Global Top CX Management Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CX Management as of 2021) Figure 18. The Top 10 and 5 Players Market Share by CX Management Revenue in 2021 Figure 19. North America CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 20. North America CX Management Market Share by Country (2017-2028) Figure 21. United States CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. Canada CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. Europe CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Europe CX Management Market Share by Country (2017-2028) Figure 25. Germany CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. France CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. U.K. CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Italy CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 29. Russia CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Nordic Countries CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. Asia-Pacific CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. Asia-Pacific CX Management Market Share by Region (2017-2028) Figure 33. China CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Japan CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. South Korea CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. Southeast Asia CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 37. India CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Australia CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Latin America CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. Latin America CX Management Market Share by Country (2017-2028) Figure 41. Mexico CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Brazil CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Middle East & Africa CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 44. Middle East & Africa CX Management Market Share by Country (2017-2028) Figure 45. Turkey CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 46. Saudi Arabia CX Management Market Size YoY Growth (2017-2028) & (US$ Million) Figure 47. Yotpo Revenue Growth Rate in CX Management Business (2017-2022) Figure 48. Qualtrics Revenue Growth Rate in CX Management Business (2017-2022) Figure 49. WalkMe Revenue Growth Rate in CX Management Business (2017-2022) Figure 50. Appcues Revenue Growth Rate in CX Management Business (2017-2022) Figure 51. InMoment Revenue Growth Rate in CX Management Business (2017-2022) Figure 52. Intercom Revenue Growth Rate in CX Management Business (2017-2022) Figure 53. Totango Revenue Growth Rate in CX Management Business (2017-2022) Figure 54. LiveEngage Revenue Growth Rate in CX Management Business (2017-2022) Figure 55. Lithium Revenue Growth Rate in CX Management Business (2017-2022) Figure 56. Satmetrics Revenue Growth Rate in CX Management Business (2017-2022) Figure 57. Client Heartbeat Revenue Growth Rate in CX Management Business (2017-2022) Figure 58. DailyStory Revenue Growth Rate in CX Management Business (2017-2022) Figure 59. SUPERLINK Revenue Growth Rate in CX Management Business (2017-2022) Figure 60. Adloonix Revenue Growth Rate in CX Management Business (2017-2022) Figure 61. Airim Revenue Growth Rate in CX Management Business (2017-2022) Figure 62. Zendesk Revenue Growth Rate in CX Management Business (2017-2022) Figure 63. SAP Revenue Growth Rate in CX Management Business (2017-2022) Figure 64. Qualtrics Revenue Growth Rate in CX Management Business (2017-2022) Figure 65. Bottom-up and Top-down Approaches for This Report Figure 66. Data Triangulation Figure 67. Key Executives Interviewed

Yotpo Qualtrics WalkMe Appcues InMoment Intercom Totango LiveEngage Lithium Satmetrics Client Heartbeat DailyStory SUPERLINK Adloonix Airim Zendesk SAP Qualtrics