1 Report Overview 1.1 Study Scope 1.2 Market Analysis by Type 1.2.1 Global CRM SaaS Market Size Growth Rate by Type: 2017 VS 2021 VS 2028 1.2.2 All in One 1.2.3 Standalone 1.3 Market by Application 1.3.1 Global CRM SaaS Market Share by Application: 2017 VS 2021 VS 2028 1.3.2 Small and Micro Enterprises 1.3.3 Medium-sized Enterprise 1.3.4 Large Enterprise 1.4 Study Objectives 1.5 Years Considered 2 Global Growth Trends 2.1 Global CRM SaaS Market Perspective (2017-2028) 2.2 CRM SaaS Growth Trends by Region 2.2.1 CRM SaaS Market Size by Region: 2017 VS 2021 VS 2028 2.2.2 CRM SaaS Historic Market Size by Region (2017-2022) 2.2.3 CRM SaaS Forecasted Market Size by Region (2023-2028) 2.3 CRM SaaS Market Dynamics 2.3.1 CRM SaaS Industry Trends 2.3.2 CRM SaaS Market Drivers 2.3.3 CRM SaaS Market Challenges 2.3.4 CRM SaaS Market Restraints 3 Competition Landscape by Key Players 3.1 Global Top CRM SaaS Players by Revenue 3.1.1 Global Top CRM SaaS Players by Revenue (2017-2022) 3.1.2 Global CRM SaaS Revenue Market Share by Players (2017-2022) 3.2 Global CRM SaaS Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 3.3 Players Covered: Ranking by CRM SaaS Revenue 3.4 Global CRM SaaS Market Concentration Ratio 3.4.1 Global CRM SaaS Market Concentration Ratio (CR5 and HHI) 3.4.2 Global Top 10 and Top 5 Companies by CRM SaaS Revenue in 2021 3.5 CRM SaaS Key Players Head office and Area Served 3.6 Key Players CRM SaaS Product Solution and Service 3.7 Date of Enter into CRM SaaS Market 3.8 Mergers & Acquisitions, Expansion Plans 4 CRM SaaS Breakdown Data by Type 4.1 Global CRM SaaS Historic Market Size by Type (2017-2022) 4.2 Global CRM SaaS Forecasted Market Size by Type (2023-2028) 5 CRM SaaS Breakdown Data by Application 5.1 Global CRM SaaS Historic Market Size by Application (2017-2022) 5.2 Global CRM SaaS Forecasted Market Size by Application (2023-2028) 6 North America 6.1 North America CRM SaaS Market Size (2017-2028) 6.2 North America CRM SaaS Market Size by Country (2017-2022) 6.3 North America CRM SaaS Market Size by Country (2023-2028) 6.4 United States 6.5 Canada 7 Europe 7.1 Europe CRM SaaS Market Size (2017-2028) 7.2 Europe CRM SaaS Market Size by Country (2017-2022) 7.3 Europe CRM SaaS Market Size by Country (2023-2028) 7.4 Germany 7.5 France 7.6 U.K. 7.7 Italy 7.8 Russia 7.9 Nordic Countries 8 Asia-Pacific 8.1 Asia-Pacific CRM SaaS Market Size (2017-2028) 8.2 Asia-Pacific CRM SaaS Market Size by Country (2017-2022) 8.3 Asia-Pacific CRM SaaS Market Size by Country (2023-2028) 8.4 China 8.5 Japan 8.6 South Korea 8.7 Southeast Asia 8.8 India 8.9 Australia 9 Latin America 9.1 Latin America CRM SaaS Market Size (2017-2028) 9.2 Latin America CRM SaaS Market Size by Country (2017-2022) 9.3 Latin America CRM SaaS Market Size by Country (2023-2028) 9.4 Mexico 9.5 Brazil 10 Middle East & Africa 10.1 Middle East & Africa CRM SaaS Market Size (2017-2028) 10.2 Middle East & Africa CRM SaaS Market Size by Country (2017-2022) 10.3 Middle East & Africa CRM SaaS Market Size by Country (2023-2028) 10.4 Turkey 10.5 Saudi Arabia 10.6 UAE 11 Key Players Profiles 11.1 Salesforce 11.1.1 Salesforce Company Detail 11.1.2 Salesforce Business Overview 11.1.3 Salesforce CRM SaaS Introduction 11.1.4 Salesforce Revenue in CRM SaaS Business (2017-2022) 11.1.5 Salesforce Recent Development 11.2 HubSpot Sales Hub 11.2.1 HubSpot Sales Hub Company Detail 11.2.2 HubSpot Sales Hub Business Overview 11.2.3 HubSpot Sales Hub CRM SaaS Introduction 11.2.4 HubSpot Sales Hub Revenue in CRM SaaS Business (2017-2022) 11.2.5 HubSpot Sales Hub Recent Development 11.3 ActiveCampaign 11.3.1 ActiveCampaign Company Detail 11.3.2 ActiveCampaign Business Overview 11.3.3 ActiveCampaign CRM SaaS Introduction 11.3.4 ActiveCampaign Revenue in CRM SaaS Business (2017-2022) 11.3.5 ActiveCampaign Recent Development 11.4 Zoho 11.4.1 Zoho Company Detail 11.4.2 Zoho Business Overview 11.4.3 Zoho CRM SaaS Introduction 11.4.4 Zoho Revenue in CRM SaaS Business (2017-2022) 11.4.5 Zoho Recent Development 11.5 Freshsales 11.5.1 Freshsales Company Detail 11.5.2 Freshsales Business Overview 11.5.3 Freshsales CRM SaaS Introduction 11.5.4 Freshsales Revenue in CRM SaaS Business (2017-2022) 11.5.5 Freshsales Recent Development 11.6 Pipedrive 11.6.1 Pipedrive Company Detail 11.6.2 Pipedrive Business Overview 11.6.3 Pipedrive CRM SaaS Introduction 11.6.4 Pipedrive Revenue in CRM SaaS Business (2017-2022) 11.6.5 Pipedrive Recent Development 11.7 Monday.com 11.7.1 Monday.com Company Detail 11.7.2 Monday.com Business Overview 11.7.3 Monday.com CRM SaaS Introduction 11.7.4 Monday.com Revenue in CRM SaaS Business (2017-2022) 11.7.5 Monday.com Recent Development 11.8 Thryv 11.8.1 Thryv Company Detail 11.8.2 Thryv Business Overview 11.8.3 Thryv CRM SaaS Introduction 11.8.4 Thryv Revenue in CRM SaaS Business (2017-2022) 11.8.5 Thryv Recent Development 11.9 Keap (Formerly Infusionsoft) 11.9.1 Keap (Formerly Infusionsoft) Company Detail 11.9.2 Keap (Formerly Infusionsoft) Business Overview 11.9.3 Keap (Formerly Infusionsoft) CRM SaaS Introduction 11.9.4 Keap (Formerly Infusionsoft) Revenue in CRM SaaS Business (2017-2022) 11.9.5 Keap (Formerly Infusionsoft) Recent Development 11.10 SharpSpring 11.10.1 SharpSpring Company Detail 11.10.2 SharpSpring Business Overview 11.10.3 SharpSpring CRM SaaS Introduction 11.10.4 SharpSpring Revenue in CRM SaaS Business (2017-2022) 11.10.5 SharpSpring Recent Development 11.11 Copper 11.11.1 Copper Company Detail 11.11.2 Copper Business Overview 11.11.3 Copper CRM SaaS Introduction 11.11.4 Copper Revenue in CRM SaaS Business (2017-2022) 11.11.5 Copper Recent Development 11.12 Pipeliner CRM 11.12.1 Pipeliner CRM Company Detail 11.12.2 Pipeliner CRM Business Overview 11.12.3 Pipeliner CRM CRM SaaS Introduction 11.12.4 Pipeliner CRM Revenue in CRM SaaS Business (2017-2022) 11.12.5 Pipeliner CRM Recent Development 11.13 Zendesk Sell 11.13.1 Zendesk Sell Company Detail 11.13.2 Zendesk Sell Business Overview 11.13.3 Zendesk Sell CRM SaaS Introduction 11.13.4 Zendesk Sell Revenue in CRM SaaS Business (2017-2022) 11.13.5 Zendesk Sell Recent Development 11.14 Nimble 11.14.1 Nimble Company Detail 11.14.2 Nimble Business Overview 11.14.3 Nimble CRM SaaS Introduction 11.14.4 Nimble Revenue in CRM SaaS Business (2017-2022) 11.14.5 Nimble Recent Development 11.15 Dynamics 365 Sales 11.15.1 Dynamics 365 Sales Company Detail 11.15.2 Dynamics 365 Sales Business Overview 11.15.3 Dynamics 365 Sales CRM SaaS Introduction 11.15.4 Dynamics 365 Sales Revenue in CRM SaaS Business (2017-2022) 11.15.5 Dynamics 365 Sales Recent Development 11.16 Nutshell 11.16.1 Nutshell Company Detail 11.16.2 Nutshell Business Overview 11.16.3 Nutshell CRM SaaS Introduction 11.16.4 Nutshell Revenue in CRM SaaS Business (2017-2022) 11.16.5 Nutshell Recent Development 11.17 Less Annoying CRM 11.17.1 Less Annoying CRM Company Detail 11.17.2 Less Annoying CRM Business Overview 11.17.3 Less Annoying CRM CRM SaaS Introduction 11.17.4 Less Annoying CRM Revenue in CRM SaaS Business (2017-2022) 11.17.5 Less Annoying CRM Recent Development 12 Analyst's Viewpoints/Conclusions 13 Appendix 13.1 Research Methodology 13.1.1 Methodology/Research Approach 13.1.2 Data Source 13.2 Disclaimer 13.3 Author Details

List of Tables Table 1. Global CRM SaaS Market Size Growth Rate by Type (US$ Million): 2017 VS 2021 VS 2028 Table 2. Key Players of All in One Table 3. Key Players of Standalone Table 4. Global CRM SaaS Market Size Growth by Application (US$ Million): 2017 VS 2021 VS 2028 Table 5. Global CRM SaaS Market Size by Region (US$ Million): 2017 VS 2021 VS 2028 Table 6. Global CRM SaaS Market Size by Region (2017-2022) & (US$ Million) Table 7. Global CRM SaaS Market Share by Region (2017-2022) Table 8. Global CRM SaaS Forecasted Market Size by Region (2023-2028) & (US$ Million) Table 9. Global CRM SaaS Market Share by Region (2023-2028) Table 10. CRM SaaS Market Trends Table 11. CRM SaaS Market Drivers Table 12. CRM SaaS Market Challenges Table 13. CRM SaaS Market Restraints Table 14. Global CRM SaaS Revenue by Players (2017-2022) & (US$ Million) Table 15. Global CRM SaaS Market Share by Players (2017-2022) Table 16. Global Top CRM SaaS Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM SaaS as of 2021) Table 17. Ranking of Global Top CRM SaaS Companies by Revenue (US$ Million) in 2021 Table 18. Global 5 Largest Players Market Share by CRM SaaS Revenue (CR5 and HHI) & (2017-2022) Table 19. Key Players Headquarters and Area Served Table 20. Key Players CRM SaaS Product Solution and Service Table 21. Date of Enter into CRM SaaS Market Table 22. Mergers & Acquisitions, Expansion Plans Table 23. Global CRM SaaS Market Size by Type (2017-2022) & (US$ Million) Table 24. Global CRM SaaS Revenue Market Share by Type (2017-2022) Table 25. Global CRM SaaS Forecasted Market Size by Type (2023-2028) & (US$ Million) Table 26. Global CRM SaaS Revenue Market Share by Type (2023-2028) Table 27. Global CRM SaaS Market Size by Application (2017-2022) & (US$ Million) Table 28. Global CRM SaaS Revenue Market Share by Application (2017-2022) Table 29. Global CRM SaaS Forecasted Market Size by Application (2023-2028) & (US$ Million) Table 30. Global CRM SaaS Revenue Market Share by Application (2023-2028) Table 31. North America CRM SaaS Market Size by Country (2017-2022) & (US$ Million) Table 32. North America CRM SaaS Market Size by Country (2023-2028) & (US$ Million) Table 33. Europe CRM SaaS Market Size by Country (2017-2022) & (US$ Million) Table 34. Europe CRM SaaS Market Size by Country (2023-2028) & (US$ Million) Table 35. Asia-Pacific CRM SaaS Market Size by Region (2017-2022) & (US$ Million) Table 36. Asia-Pacific CRM SaaS Market Size by Region (2023-2028) & (US$ Million) Table 37. Latin America CRM SaaS Market Size by Country (2017-2022) & (US$ Million) Table 38. Latin America CRM SaaS Market Size by Country (2023-2028) & (US$ Million) Table 39. Middle East & Africa CRM SaaS Market Size by Country (2017-2022) & (US$ Million) Table 40. Middle East & Africa CRM SaaS Market Size by Country (2023-2028) & (US$ Million) Table 41. Salesforce Company Detail Table 42. Salesforce Business Overview Table 43. Salesforce CRM SaaS Product Table 44. Salesforce Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 45. Salesforce Recent Development Table 46. HubSpot Sales Hub Company Detail Table 47. HubSpot Sales Hub Business Overview Table 48. HubSpot Sales Hub CRM SaaS Product Table 49. HubSpot Sales Hub Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 50. HubSpot Sales Hub Recent Development Table 51. ActiveCampaign Company Detail Table 52. ActiveCampaign Business Overview Table 53. ActiveCampaign CRM SaaS Product Table 54. ActiveCampaign Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 55. ActiveCampaign Recent Development Table 56. Zoho Company Detail Table 57. Zoho Business Overview Table 58. Zoho CRM SaaS Product Table 59. Zoho Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 60. Zoho Recent Development Table 61. Freshsales Company Detail Table 62. Freshsales Business Overview Table 63. Freshsales CRM SaaS Product Table 64. Freshsales Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 65. Freshsales Recent Development Table 66. Pipedrive Company Detail Table 67. Pipedrive Business Overview Table 68. Pipedrive CRM SaaS Product Table 69. Pipedrive Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 70. Pipedrive Recent Development Table 71. Monday.com Company Detail Table 72. Monday.com Business Overview Table 73. Monday.com CRM SaaS Product Table 74. Monday.com Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 75. Monday.com Recent Development Table 76. Thryv Company Detail Table 77. Thryv Business Overview Table 78. Thryv CRM SaaS Product Table 79. Thryv Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 80. Thryv Recent Development Table 81. Keap (Formerly Infusionsoft) Company Detail Table 82. Keap (Formerly Infusionsoft) Business Overview Table 83. Keap (Formerly Infusionsoft) CRM SaaS Product Table 84. Keap (Formerly Infusionsoft) Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 85. Keap (Formerly Infusionsoft) Recent Development Table 86. SharpSpring Company Detail Table 87. SharpSpring Business Overview Table 88. SharpSpring CRM SaaS Product Table 89. SharpSpring Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 90. SharpSpring Recent Development Table 91. Copper Company Detail Table 92. Copper Business Overview Table 93. Copper CRM SaaSProduct Table 94. Copper Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 95. Copper Recent Development Table 96. Pipeliner CRM Company Detail Table 97. Pipeliner CRM Business Overview Table 98. Pipeliner CRM CRM SaaSProduct Table 99. Pipeliner CRM Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 100. Pipeliner CRM Recent Development Table 101. Zendesk Sell Company Detail Table 102. Zendesk Sell Business Overview Table 103. Zendesk Sell CRM SaaSProduct Table 104. Zendesk Sell Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 105. Zendesk Sell Recent Development Table 106. Nimble Company Detail Table 107. Nimble Business Overview Table 108. Nimble CRM SaaSProduct Table 109. Nimble Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 110. Nimble Recent Development Table 111. Dynamics 365 Sales Company Detail Table 112. Dynamics 365 Sales Business Overview Table 113. Dynamics 365 Sales CRM SaaSProduct Table 114. Dynamics 365 Sales Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 115. Dynamics 365 Sales Recent Development Table 116. Nutshell Company Detail Table 117. Nutshell Business Overview Table 118. Nutshell CRM SaaSProduct Table 119. Nutshell Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 120. Nutshell Recent Development Table 121. Less Annoying CRM Company Detail Table 122. Less Annoying CRM Business Overview Table 123. Less Annoying CRM CRM SaaSProduct Table 124. Less Annoying CRM Revenue in CRM SaaS Business (2017-2022) & (US$ Million) Table 125. Less Annoying CRM Recent Development Table 126. Research Programs/Design for This Report Table 127. Key Data Information from Secondary Sources Table 128. Key Data Information from Primary Sources List of Figures Figure 1. Global CRM SaaS Market Share by Type: 2021 VS 2028 Figure 2. All in One Features Figure 3. Standalone Features Figure 4. Global CRM SaaS Market Share by Application in 2021 & 2028 Figure 5. Small and Micro Enterprises Case Studies Figure 6. Medium-sized Enterprise Case Studies Figure 7. Large Enterprise Case Studies Figure 8. CRM SaaS Report Years Considered Figure 9. Global CRM SaaS Market Size (US$ Million), Year-over-Year: 2017-2028 Figure 10. Global CRM SaaS Market Size, (US$ Million), 2017 VS 2021 VS 2028 Figure 11. Global CRM SaaS Market Share by Region: 2021 VS 2028 Figure 12. Global CRM SaaS Market Share by Players in 2021 Figure 13. Global Top CRM SaaS Players by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in CRM SaaS as of 2021) Figure 14. The Top 10 and 5 Players Market Share by CRM SaaS Revenue in 2021 Figure 15. North America CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 16. North America CRM SaaS Market Share by Country (2017-2028) Figure 17. United States CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 18. Canada CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 19. Europe CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 20. Europe CRM SaaS Market Share by Country (2017-2028) Figure 21. Germany CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 22. France CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 23. U.K. CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 24. Italy CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 25. Russia CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 26. Nordic Countries CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 27. Asia-Pacific CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 28. Asia-Pacific CRM SaaS Market Share by Region (2017-2028) Figure 29. China CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 30. Japan CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 31. South Korea CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 32. Southeast Asia CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 33. India CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 34. Australia CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 35. Latin America CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 36. Latin America CRM SaaS Market Share by Country (2017-2028) Figure 37. Mexico CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 38. Brazil CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 39. Middle East & Africa CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 40. Middle East & Africa CRM SaaS Market Share by Country (2017-2028) Figure 41. Turkey CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 42. Saudi Arabia CRM SaaS Market Size YoY Growth (2017-2028) & (US$ Million) Figure 43. Salesforce Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 44. HubSpot Sales Hub Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 45. ActiveCampaign Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 46. Zoho Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 47. Freshsales Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 48. Pipedrive Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 49. Monday.com Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 50. Thryv Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 51. Keap (Formerly Infusionsoft) Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 52. SharpSpring Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 53. Copper Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 54. Pipeliner CRM Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 55. Zendesk Sell Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 56. Nimble Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 57. Dynamics 365 Sales Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 58. Nutshell Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 59. Less Annoying CRM Revenue Growth Rate in CRM SaaS Business (2017-2022) Figure 60. Bottom-up and Top-down Approaches for This Report Figure 61. Data Triangulation Figure 62. Key Executives Interviewed

Salesforce HubSpot Sales Hub ActiveCampaign Zoho Freshsales Pipedrive Monday.com Thryv Keap (Formerly Infusionsoft) SharpSpring Copper Pipeliner CRM Zendesk Sell Nimble Dynamics 365 Sales Nutshell Less Annoying CRM