Market Analysis and Insights: Global and United States Contact Center Analytics Market
This report focuses on global and United States Contact Center Analytics market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Contact Center Analytics market size is estimated to be worth US$ 1307.7 million in 2022 and is forecast to a readjusted size of US$ 2707.6 million by 2028 with a CAGR of 12.9% during the review period. Fully considering the economic change by this health crisis, by Type, On-Premises accounting for % of the Contact Center Analytics global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Automatic Call Distributor was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
On-premises deployment model has higher adoption than the on-demand deployment model leading. It is majorly deployed by large Enterprises owing to various factors, including reduced initial price, data security, higher customization options, and control over the implementation process.
Global Contact Center Analytics Scope and Market Size
Contact Center Analytics market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Contact Center Analytics market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Contact Center Analytics market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
On-Premises
On-Demand
Segment by Application
Automatic Call Distributor
Log Management
Risk and Compliance Management
Real-time Monitoring and Reporting
Workforce Optimization
Customer Experience Management
Others applications
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Indonesia
Thailand
Malaysia
Philippines
Vietnam
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
By Company
Cisco Systems, Inc.
Genpact Limited
Verint Systems Inc.
8x8, Inc.
Genesys
Oracle Corporation
Mitel Networks Corporation
SAP SE
Nice Ltd.
Enghouse Interactive
Five9, Inc.
Callminer
Servion Global Solutions