A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.
Market Analysis and Insights: Global and United States Virtual Customer Assistants (VCA) Application Market
This report focuses on global and United States Virtual Customer Assistants (VCA) Application market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Virtual Customer Assistants (VCA) Application market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, Cloud-Based accounting for % of the Virtual Customer Assistants (VCA) Application global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Large Enterprises (1000+ Users) was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Virtual Customer Assistants (VCA) Application market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
Global Virtual Customer Assistants (VCA) Application Scope and Market Size
Virtual Customer Assistants (VCA) Application market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Virtual Customer Assistants (VCA) Application market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Virtual Customer Assistants (VCA) Application market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
By Company
EGain
Interactions
Creative Virtual
Artificial Solutions
SmartAction
Nuance
Go Moment
IPsoft
Botfuel
IBM