About ITSM

Information technology service management (ITSM) includes activities such as designing, delivering, creating, supporting, and managing IT services. ITMS framework must ensure that the right processes, people, and technologies are used to ensure that enterprises meet their business and productivity goals.
Technavio’s analysts forecast the Global ITSM Market to grow at a CAGR of 8.8% during the period 2018-2022.

Covered in this report
The report covers the present scenario and the growth prospects of the global ITSM market. To calculate the market size, the report considers the revenue generated by end-to-end ITMS solutions and services deployed through cloud-based and on-premise modes.

The market is divided into the following segments based on geography:
• Americas
• APAC
• EMEA

Technavio's report, global ITSM market 2018-2022, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors
• BMC Software
• CA Technologies
• HPE
• Ivanti
• ServiceNow

Market driver
• Enhance customer and user experience by minimizing impact of service disruptions
• For a full, detailed list, view our report

Market challenge
• Resistant to cultural shift
• For a full, detailed list, view our report

Market trend
• Digital business transformation
• For a full, detailed list, view our report

Key questions answered in this report
• What will the market size be in 2022 and what will the growth rate be?
• What are the key market trends?
• What is driving this market?
• What are the challenges to market growth?
• Who are the key vendors in this market space?
• What are the market opportunities and threats faced by the key vendors?
• What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analyst’s time when you purchase this market report. Details are provided within the report.