Global and United States Contact Center AI Software Market Report & Forecast 2022-2028

Contact center software allows companies to manage a high volume of inbound and outbound customer communications across a range of channels. This includes call center solutions, which focus on managing and handling incoming calls based on the number called and an associated database of handling instructions. Contact Centers, and related call centers, are typically part of a company’s overall customer relationship management (CRM) processes and strategy. Many products offer the ability to track and store individual caller data. As such, previous call histories can be accessed by the agent each time a customer calls. This can reduce call average handle time (AHT) and time spent manually entering customer data. Contact Center software is ideal for small, midsize, and large contact centers. It is used in a wide variety of industries. Many Contact Center products are now omni-channel, or multi-channel. These products are typically cloud-based and have expanded their capabilities beyond traditional call center activity. Omni-channel software has the capabilities to handle and integrate customer communications across all potential touchpoints and channels. These can include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms.
Market Analysis and Insights: Global and United States Contact Center AI Software Market
This report focuses on global and United States Contact Center AI Software market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Contact Center AI Software market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, Cloud-Based Type accounting for % of the Contact Center AI Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Banking, Financial Services, and Insurance (BFSI) was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Contact Center AI Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
Global Contact Center AI Software Scope and Market Size
Contact Center AI Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Contact Center AI Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Contact Center AI Software market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Cloud-Based Type
On-Premise Type
Segment by Application
Banking, Financial Services, and Insurance (BFSI)
Retail and Consumer Goods
IT and Telecom
Healthcare
Travel and Hospitality
Government
Media and Entertainment
Others
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
Taiwan
Indonesia
Thailand
Malaysia
Philippines
Vietnam
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
U.A.E
By Company
Oracle Corporation
SAP SE
Alcatel-Lucent Enterprise
Avaya
Mitel
Nextiva
VoIP Logic
Asterisk
Elastix
NEC
RingCentral
Five9
NICE in Contact
Aspect
8x8
Inteliwise
Cisco Systems