Global and United States Contact Center Consulting Service Market Report & Forecast 2022-2028

Contact center consulting service is responsible for providing great customer experience by delivering excellent customer service and quality service standard. Customer Service Consultants interact with customers to handle complaints, process orders and provide information about a company's products and services. Generally, they provide these services by phone but may also interact with customers face-to-face or via email or chat.
The Contact Center Consulting Service industry can be broken down into several segments, Online Service, Offline Service, etc.
Across the world, the major players cover Taylor Reach Group, Inflow Communications, etc.
Market Analysis and Insights: Global and United States Contact Center Consulting Service Market
This report focuses on global and United States Contact Center Consulting Service market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Contact Center Consulting Service market size is estimated to be worth US$ 382.4 million in 2022 and is forecast to a readjusted size of US$ 548.6 million by 2028 with a CAGR of 6.2% during the review period. Fully considering the economic change by this health crisis, by Type, Online Service accounting for % of the Contact Center Consulting Service global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by End User, Large Enterprises was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
Global Contact Center Consulting Service key players include Inflow Communications, ConvergeOne, ICMI, Waterfield Technologies, McIntosh & Associates, etc. Global top five providers hold a share over 20%.
North America is the largest market, with a share over 65%, followed by Europe and Asia-Pacific, both have a share over 15 percent.
In terms of product, Online Service is the largest segment, with a share over 95%. And in terms of application, the largest application is SMEs, followed by Large Enterprises.
Global Contact Center Consulting Service Scope and Market Size
Contact Center Consulting Service market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Contact Center Consulting Service market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Contact Center Consulting Service market size by players, by Type and by End User, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Online Service
Offline Service
Segment by End User
Large Enterprises
SMEs
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
By Company
Taylor Reach Group
Inflow Communications
Avtex
CH Consulting
TheConnection
COPC
Strategic Contact
ConvergeOne
Flatworld Solutions
ICMI
Outsource Consultants
The Northridge Group
DATAMARK
Waterfield Technologies
McIntosh & Associates
Five Star Call Centers