Global and United States Conversational Support Software Market Report & Forecast 2022-2028

Conversational support software, also known as conversational customer engagement software, offers an alternative approach to ticket-based customer service, using the customer and not the incident as the center of action. These solutions facilitate omnichannel customer service that recognizes individuals with an identity and a history, allowing companies to interact with customers through any channel at any time. Customer service teams use this type of software to engage with customers and prospects across multiple channels and offer a more personalized customer service experience. To accomplish this, conversational support software may include features such as proactive messaging, automatic customer lookup, skills-based routing, and customer self-service.
Market Analysis and Insights: Global and United States Conversational Support Software Market
This report focuses on global and United States Conversational Support Software market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Conversational Support Software market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, Cloud Based accounting for % of the Conversational Support Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Large Enterprises was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Conversational Support Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
Global Conversational Support Software Scope and Market Size
Conversational Support Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Conversational Support Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Conversational Support Software market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Cloud Based
On Premises
Segment by Application
Large Enterprises
SMEs
By Region
North America
U.S.
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
By Company
HubSpot
Intercom
Podium
Front App
Birdeye
Zendesk
Kustomer
Freshworks
Gladly
Drift
Dixa
Avaya
Help Scout
Userlike
Heymarket
Verloop
Sonar
Hootsuite
SocialSwell
Crisp
Richpanel
ADA SUPPORT
RingCentral
Helpshift
Conversocial
Quiq
MobileMonkey
Trengo
Acquire