Global and United States CRM and Customer Experience Management (CEM) Software Market Report & Forecast 2022-2028

CRM implementation services are the more traditional type of project, in which sales, marketing, customer service and digital commerce processes are improved. A CRM implementation service (hereafter referred to as CRM) strategizes, designs, integrates and deploys software with minimal integration or extensions within any of the four CRM domains: Sales — Solutions that support field sales, telesales, retail sales, Web sales and technology-enabled buying, Marketing — Solutions that support customer segmentation, marketing analysis, campaign management, marketing process automation and other marketing functions, Customer service and support — Solutions that support customer service and support processes, including consulting, technology implementation and solution deployment, but excluding the outsourcing of call centers and customer service centers, Digital commerce — Solutions that support e-commerce storefronts, product catalogs, personalization, mobile commerce and social commerce.
Market Analysis and Insights: Global and United States CRM and Customer Experience Management (CEM) Software Market
This report focuses on global and United States CRM and Customer Experience Management (CEM) Software market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global CRM and Customer Experience Management (CEM) Software market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, Cloud-Based accounting for % of the CRM and Customer Experience Management (CEM) Software global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Large Enterprises(1000+ Users) was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the CRM and Customer Experience Management (CEM) Software market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
Global CRM and Customer Experience Management (CEM) Software Scope and Market Size
CRM and Customer Experience Management (CEM) Software market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global CRM and Customer Experience Management (CEM) Software market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the CRM and Customer Experience Management (CEM) Software market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
By Company
Accenture
BearingPoint
Capgemini
Cognizant
Deloitte
EY
HCL Technologies
IBM iX
Infosys
NTT DATA
Publicis.Sapient
PwC
Salesforce Success Cloud
Tata Consultancy Services
Tech Mahindra
Virtusa
Wipro