Global and United States Utility Customer Information System Market Report & Forecast 2022-2028

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.
Market Analysis and Insights: Global and United States Utility Customer Information System Market
This report focuses on global and United States Utility Customer Information System market, also covers the segmentation data of other regions in regional level and county level.
Due to the COVID-19 pandemic, the global Utility Customer Information System market size is estimated to be worth US$ million in 2022 and is forecast to a readjusted size of US$ million by 2028 with a CAGR of % during the review period. Fully considering the economic change by this health crisis, by Type, Cloud-Based accounting for % of the Utility Customer Information System global market in 2021, is projected to value US$ million by 2028, growing at a revised % CAGR in the post-COVID-19 period. While by Application, Natural Gas Companies was the leading segment, accounting for over percent market share in 2021, and altered to an % CAGR throughout this forecast period.
In United States the Utility Customer Information System market size is expected to grow from US$ million in 2021 to US$ million by 2028, at a CAGR of % during the forecast period.
Global Utility Customer Information System Scope and Market Size
Utility Customer Information System market is segmented by region (country), players, by Type and by Application. Players, stakeholders, and other participants in the global Utility Customer Information System market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by region (country), by Type and by Application for the period 2017-2028.
For United States market, this report focuses on the Utility Customer Information System market size by players, by Type and by Application, for the period 2017-2028. The key players include the global and local players, which play important roles in United States.
Segment by Type
Cloud-Based
On-Premises
Segment by Application
Natural Gas Companies
Electricity Companies
Telephone Companies
Water Companies
Others
By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
India
Australia
China Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE
By Company
Oracle
SAP
NorthStar
Gentrack
Open International Systems
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta