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Global Cloud-Based Contact Center Market Research Report 2021 - Impact of COVID-19 on the Market
SKU ID : Maia-18928246 | Publishing Date : 17-Aug-2021 | No. of pages : 106
A cloud contact center is central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere.
The Cloud-Based Contact Center market revenue was xx Million USD in 2016, grew to xx Million USD in 2021, and will reach xx Million USD in 2026, with a CAGR of xx during 2021-2026.
Considering the influence of COVID-19 on the global Cloud-Based Contact Center market, this report analyzed the impact from both global and regional perspectives. From production end to consumption end in regions such as North America, Europe, China, and Japan, the report put emphasis on analysis of market under COVID-19 and corresponding response policy in different regions.
This report also analyzes the strategies for different companies to deal with the impact of COVID-19 in detail to seek a path to recovery.
Under COVID-19 Outbreak, how the Cloud-Based Contact Center Industry will develop is also analyzed in detail in Chapter 1.8 of this report.
Major Players in Cloud-Based Contact Center market are:
Genesys
3CLogic
Oracle Corporation
Aspect Software Inc.
West Corporation
Liveops Inc.
BT Group plc
Cisco Systems Inc.
NICE Ltd.
NewVoiceMedia Limited
Evolve IP LLC
Mitel Networks Corporation
Connect First Inc.
Ozonetel Communications Pvt. Ltd.
Five9 Inc.
8x8 Inc.
Most important types of Cloud-Based Contact Center products covered in this report are:
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics
Reporting
Most widely used downstream fields of Cloud-Based Contact Center market covered in this report are:
BFSI
IT and Telecom
Media and Entertainment
Retail, and Consumer
Logistics and Transport
Healthcare
North America
Europe
China
Japan
Middle East and Africa
South America
India
South Korea
Southeast Asia
Others
In Chapter 3.4, the report provides analysis of the reasons behind price fluctuations.
In chapters 5, 6, and 7, the impact of COVID-19 on the different regions in both production and consumption end and SWOT analysis are pointed out.
In Chapters 8, the report presents company's recent development and strategies to deal with the impact of COVID-19.
2020
The Cloud-Based Contact Center market revenue was xx Million USD in 2016, grew to xx Million USD in 2021, and will reach xx Million USD in 2026, with a CAGR of xx during 2021-2026.
Considering the influence of COVID-19 on the global Cloud-Based Contact Center market, this report analyzed the impact from both global and regional perspectives. From production end to consumption end in regions such as North America, Europe, China, and Japan, the report put emphasis on analysis of market under COVID-19 and corresponding response policy in different regions.
This report also analyzes the strategies for different companies to deal with the impact of COVID-19 in detail to seek a path to recovery.
Under COVID-19 Outbreak, how the Cloud-Based Contact Center Industry will develop is also analyzed in detail in Chapter 1.8 of this report.
Major Players in Cloud-Based Contact Center market are:
Genesys
3CLogic
Oracle Corporation
Aspect Software Inc.
West Corporation
Liveops Inc.
BT Group plc
Cisco Systems Inc.
NICE Ltd.
NewVoiceMedia Limited
Evolve IP LLC
Mitel Networks Corporation
Connect First Inc.
Ozonetel Communications Pvt. Ltd.
Five9 Inc.
8x8 Inc.
Most important types of Cloud-Based Contact Center products covered in this report are:
Automatic Call Distribution
Agent Performance Optimization
Dialers
Interactive Voice Response
Computer Telephony Integration
Analytics
Reporting
Most widely used downstream fields of Cloud-Based Contact Center market covered in this report are:
BFSI
IT and Telecom
Media and Entertainment
Retail, and Consumer
Logistics and Transport
Healthcare
Major Region
s or countries covered in this report:North America
Europe
China
Japan
Middle East and Africa
South America
India
South Korea
Southeast Asia
Others
In Chapter 3.4, the report provides analysis of the reasons behind price fluctuations.
In chapters 5, 6, and 7, the impact of COVID-19 on the different regions in both production and consumption end and SWOT analysis are pointed out.
In Chapters 8, the report presents company's recent development and strategies to deal with the impact of COVID-19.
Years considered for this report:
Historical Years:
2016-2020Base Year:
2020Estimated Year:
2021Forecast Period:
2021-2026Frequently Asked Questions
This market study covers the global and regional market with an in-depth analysis of the overall growth prospects in the market. Furthermore, it sheds light on the comprehensive competitive landscape of the global market. The report further offers a dashboard overview of leading companies encompassing their successful marketing strategies, market contribution, recent developments in both historic and present contexts.
- By product type
- By End User/Applications
- By Technology
- By Region
The report provides a detailed evaluation of the market by highlighting information on different aspects which include drivers, restraints, opportunities, and threats. This information can help stakeholders to make appropriate decisions before investing.
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