Global ITSM Market Size, Status and Forecast 2020-2026

IT service management (ITSM) refers to the entirety of activities – directed by policies, organized and structured in processes and supporting procedures – that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers. It is thus concerned with the implementation of IT services that meet customers' needs, and it is performed by the IT service provider through an appropriate mix of people, process and information technology.
Differing from more technology-oriented IT management approaches like network management and IT systems management, IT service management is characterized by adopting a process approach towards management, focusing on customer needs and IT services for customers rather than IT systems, and stressing continual improvement.
Market Analysis and Insights: Global ITSM Market
In 2019, the global ITSM market size was US$ 2989.6 million and it is expected to reach US$ 7976.3 million by the end of 2026, with a CAGR of 14.9% during 2021-2026.
Global ITSM Scope and Market Size
ITSM market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global ITSM market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the ITSM market is segmented into Service portfolio management, Configuration and change management, Service desk software, Operations and performance management, Dashboard, reporting, and analytics, etc.
Segment by Application, the ITSM market is segmented into Banking, Financial Services, and Insurance (BFSI), Telecommunication and IT, Healthcare and life sciences, Retail and Consumer Packaged Goods (CPG), Government and public sector, Energy and utilities, Travel and hospitality, Manufacturing, Education, etc.
Regional and Country-level Analysis
The ITSM market is analysed and market size information is provided by regions (countries).
The key regions covered in the ITSM market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.

Competitive Landscape

and ITSM Market Share Analysis
ITSM market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in ITSM business, the date to enter into the ITSM market, ITSM product introduction, recent developments, etc.
The major vendors include BMC Software, Broadcom, Servicenow, Cherwell Software, HPE, Citrix Systems, Axios Systems, IBM, Heat Software, Hornbill, etc.

This report focuses on the global ITSM status, future forecast, growth opportunity, key market and key players. The study objectives are to present the ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

BMC Software
Broadcom
Servicenow
Cherwell Software
HPE
Citrix Systems
Axios Systems
IBM
Heat Software
Hornbill

Market segment by Type, the product can be split into

Service portfolio management
Configuration and change management
Service desk software
Operations and performance management
Dashboard, reporting, and analytics

Market segment by Application, split into

Banking, Financial Services, and Insurance (BFSI)
Telecommunication and IT
Healthcare and life sciences
Retail and Consumer Packaged Goods (CPG)
Government and public sector
Energy and utilities
Travel and hospitality
Manufacturing
Education

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:

To analyze global ITSM status, future forecast, growth opportunity, key market and key players.
To present the ITSM development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of ITSM are as follows:
History Year: 2015-2019

Base Year:

2019

Estimated Year:

2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.