Global Patient Experience Software Market Research Report 2023

Patient experience software is a type of software that helps healthcare providers and organizations measure, improve, and manage the experience and satisfaction of their patients. Patient experience software can collect and analyze feedback from patients through various channels such as surveys, reviews, ratings, comments, etc. Patient experience software can also provide insights and recommendations to improve the quality of care, service, and communication with patients. Patient experience software can also help healthcare providers and organizations comply with regulatory standards and accreditation requirements related to patient experience.

According to Researcher's new survey, global Patient Experience Software market is projected to reach US$ 2034.4 million in 2029, increasing from US$ 1122 million in 2022, with the CAGR of 8.5% during the period of 2023 to 2029.

The industry trend of patient experience software is influenced by several factors such as the growth of the healthcare sector, the demand for patient-centric care, the innovation and differentiation of patient experience software products and services, and the market competition. Some of the main trends that can be observed are:

The growth of the healthcare sector: The healthcare sector has been growing steadily in recent years, especially due to the impact of the COVID-19 pandemic, which has increased the demand for healthcare services and resources.This trend has increased the demand for patient experience software among healthcare providers and organizations, as they need to manage and improve the experience and satisfaction of their growing and diverse patient population.

The demand for patient-centric care: The patient-centric care is a model of care that puts the patient at the center of the decision-making process and considers their preferences, needs, values, and outcomes. The patient-centric care aims to improve the quality, safety, efficiency, and effectiveness of healthcare delivery, as well as to enhance the patient engagement, loyalty, and advocacy. According to a report by Accenture , 90% of healthcare executives agree that delivering a personalized patient experience is critical to their organization’s success. This trend has driven the adoption of patient experience software among healthcare providers and organizations, as they can use it to collect and analyze feedback from patients and provide them with more personalized and tailored care experiences.

The innovation and differentiation of patient experience software products and services: The patient experience software industry is also challenged by the need to innovate and differentiate its products and services in order to meet the changing needs and expectations of the customers and the market. The industry has been investing in research and development to create new products that offer better quality , performance , functionality , design , etc. For example , some of the innovations that have been introduced or are being developed in the industry are:

AI-powered patient experience software: AI-powered patient experience software is a type of patient experience software that uses artificial intelligence (AI) to enhance and automate various processes and tasks such as feedback collection , analysis , action , etc. AI-powered patient experience software can leverage machine learning , natural language processing , computer vision , etc. to create more effective , efficient , and intelligent patient experience solutions.

Mobile-based patient experience software: Mobile-based patient experience software is a type of patient experience software that uses mobile devices such as smartphones or tablets to access and use the software features and functions . Mobile-based patient experience software can offer benefits such as mobility , convenience , flexibility , productivity , etc.

Cloud-based patient experience software: Cloud-based patient experience software is a type of patient experience software that uses cloud computing technology to store and access data and applications over the internet rather than on local servers or devices . Cloud-based patient experience software can offer benefits such as scalability , accessibility , reliability , security , cost-effectiveness , etc.

Report Scope

This report, based on historical analysis (2018-2022) and forecast calculation (2023-2029), aims to help readers to get a comprehensive understanding of global Patient Experience Software market with multiple angles, which provides sufficient supports to readers’ strategy and decision making.


By Company


Epic MyChart Bedside

Spok

Access Care Planning (formerly Mobizio)

Getwell

athenaCoordinator

eClinicalWorks

SimplePractice

Luma Health

Allscripts

ChiroTouch

Phreesia

DrChrono

SoftClinic

Solutionreach

WebPT

RevenueWell

Weave

Salesforce Health Cloud

patientNOW

PracticeSuite


Segment by Type


Interactive Patient Care Systems (IPC)

Patient Case Management

Patient Engagement

Patient Relationship Management (PRM)


Segment by Application


Hospitals

Health Systems

By Region

North America

United States

Canada

Europe

Germany

France

UK

Italy

Russia

Nordic Countries

Rest of Europe

Asia-Pacific

China

Japan

South Korea

Southeast Asia

India

Australia

Rest of Asia

Latin America

Mexico

Brazil

Rest of Latin America

Middle East & Africa

Turkey

Saudi Arabia

UAE

Rest of MEA

The Patient Experience Software report covers below items:

Chapter 1: Product Basic Information (Definition, Type and Application)

Chapter 2: Global market size, regional market size. Market Opportunities and Challenges

Chapter 3: Companies’ Competition Patterns

Chapter 4: Product Type Analysis

Chapter 5: Product Application Analysis

Chapter 6 to 10: Country Level Value Analysis

Chapter 11: Companies’ Outline

Chapter 12: Market Conclusions

Chapter 13: Research Methodology and Data Source