Global Utility Customer Information Systems (CIS) Market Size, Status and Forecast 2020-2026

The utility customer information system (CIS) market is composed of utility companies looking for commercial off-the-shelf (COTS) software packages that address business-critical utility meter-to-cash (M2C) and customer service business processes. M2C functions covered include: account maintenance, order processing, product/service management, rate design, billing, credit collection, accounts receivable, statement preparation, and payment processing. For customer service, CISs support multiple client interaction channels — such as call centers, interactive voice response/voice response units (IVR/VRUs). They also support various digital engagement channels (social media and, more recently, virtual assistants/chatbots) — as well as customer self-service needs.

Market Analysis and Insights: Global Utility Customer Information Systems (CIS) Market
The global Utility Customer Information Systems (CIS) market size is projected to reach US$ XX million by 2026, from US$ XX million in 2020, at a CAGR of XX%% during 2021-2026.

Global Utility Customer Information Systems (CIS) Scope and Market Size
Utility Customer Information Systems (CIS) market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Utility Customer Information Systems (CIS) market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.

The key players covered in this study

Open International Systems
Oracle
SAP
NorthStar
Fluentgrid Limited
efluid SAS
Ferranti Computer Systems
Gruppo Engineering
Indra
Itineris
Vertex
Advanced Utility Systems
Hansen Technologies
Cayenta
Gentrack
Asseco Group

Market segment by Type, the product can be split into

Cloud-Based
On-Premises

Market segment by Application, split into

Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India