Global Virtual Waiting Room Software Market Research Report 2023-Competitive Analysis, Status and Outlook by Type, Downstream Industry, and Geography, Forecast to 2029

Market Overview

of Global Virtual Waiting Room Software market:
The latest research study on the global Virtual Waiting Room Software market finds that the global Virtual Waiting Room Software market reached a value of USD 285.04 million in 2022. It’s expected that the market will achieve USD 1341.39 million by 2028, exhibiting a CAGR of 29.45% during the forecast period.

Virtual waiting room software is a type of software that can be used to prevent sites from crashing during periods of unexpected traffic spikes. This software detect abnormal traffic increases and provide a waiting page where users can wait until the site is able to handle additional visitors. This software monitor spikes in traffic, controlling the influx of visitors to safe levels.

Market Drivers
Virtual Waiting Room Software is a growing market as it has powerful functions and benefits. Increasing need to manage customer traffic and customer movement to boost productivity and the rising need to improve staff efficiency and enhance customer engagement are the major factors that will boost the market growth. In addition, increasing demand to avoid traffic or queue and rising adoption to increase site availability and speed also drive the global virtual waiting room software market. Increasing applications of virtual waiting room software also brings opportunities to the development of the global virtual waiting room software industry.
Virtual waiting room technology is used to prevent sites from crashing during periods of unexpected traffic spikes. These tools detect abnormal traffic increases and provide a waiting page where users can wait until the site is able to handle additional visitors. This software monitor spikes in traffic, controlling the influx of visitors to safe levels. They prioritize visitors or customers fairly and systematically, providing information in each ‘virtual waiting room’ of how many people are in each queue and estimated waiting times. Companies use these tools to ensure their site is capable of maintaining availability in unexpected situations or during special events such as an online sale or breaking news story. Some of these tools come as a feature within a content delivery network (CDN). Those tools also help to increase site availability and speed but provide an increased ability to control visitor and traffic management.

Region Overview:
From 2023-2028, Europe is estimated to witness robust growth prospects.

Company Overview:
The top three companies are Fastly, Queue-it, Akamai Technologies with the revenue market share of 20.82%, 13.20%, 10.28% in 2021.

Fastly helps the world’s most popular digital businesses keep pace with their customer expectations by delivering fast, secure, and scalable online experiences. Businesses trust the Fastly edge cloud platform to accelerate the pace of technical innovation, mitigate evolving threats, and scale on demand. The company's edge cloud platform enables the best of the web to thrive and helps to deliver better online experiences.

Queue-it is a private Danish company founded in 2010. It has developed systems to cope with website traffic congestion by directing visitors to a queue where they can wait until access can be facilitated. The company has achieved success by managing ticket sales bottlenecks for large, popular events. Clients include Tickets.com and New York City's concert venue Carnegie Hall. The system also assists e-commerce services and public sector applications.

Segmentation Overview:
Among different product types, Online Retail segment is anticipated to contribute the largest market share in 2028.

Application Overview:
By application, the Large Enterprises segment occupied the biggest share from 2018 to 2022.

The report covers a research time span from 2018 to 2029; combines extensive quantitative analysis and exhaustive qualitative analysis; presents not only an overview of the global Virtual Waiting Room Software market in metrics of sales, revenue, growth rate, but also a deeper dive into the segmented market by region, product type and downstream industry, showing the readers a clear and distinct picture of how the market is distributed from different perspectives.

For competitive landscape, prominent players with considerable market shares are comprehensively analyzed in this report. With information regarding the concentration ratio and detailed data reflecting the market performance of each player shared, the readers can acquire a holistic view of the competitive situation and a better understanding of their competitors.

As the COVID-19 takes over the world, we are continuously tracking the changes in the markets. We analyzed the impact of the pandemic in detail, along with other key factors, such as macro-economy, regional conflicts, industry related news and policies. Meanwhile, market investment scenario, technology status and developments, supply chain challenges, among other essential research elements are all covered.

Research Scope
This report provides an overview of the global Virtual Waiting Room Software market and analyzes the segmented market by product type, downstream industry, and region, presenting data points such as sales, revenue, growth rate, explaining the current status and future trends of the Virtual Waiting Room Software and its sub-markets in an intuitive way.

Key Companies in the global Virtual Waiting Room Software market covered in Chapter 3:
TrafficDefender
PeakProtect
Section
Queue-it
Fastly
Queue-Fair
Simple Servers
CrowdHandler
Akamai Technologies

In Chapter 4 and Chapter 14.2, on the basis of types, the Virtual Waiting Room Software market from 2018 to 2029 is primarily split into:
Online Retail
Ticketing
Education
Public Sector
Other

In Chapter 5 and Chapter 14.3, on the basis of Downstream Industry, the Virtual Waiting Room Software market from 2018 to 2029 covers:
Large Enterprises
SMEs

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2018-2029) of the following regions are covered in Chapter 8 to Chapter 14:
North America (United States, Canada)

Europe (Germany, UK, France, Italy, Spain, Russia, Netherlands, Turkey, Switzerland, Sweden)

Asia Pacific (China, Japan, South Korea, Australia, India, Indonesia, Philippines, Malaysia)

Latin America (Brazil, Mexico, Argentina)

Middle East & Africa (Saudi Arabia, UAE, Egypt, South Africa)

Key Factors Considered

COVID-19
Amid the COVID-19 crisis, the Virtual Waiting Room Software market has definitely taken a hit. The report describes the market scenario during and post the pandemic in the vision of upstream raw materials, major market participants, downstream major customers, etc. Other aspects, such as changes in consumer behavior, demand, transport capacity, trade flow under COVID-19, have also been taken into consideration during the process of the research.

Regional Conflict / Russia-Ukraine War
The report also presents the impact of regional conflict on this market in an effort to aid the readers to understand how the market has been adversely influenced and how it’s going to evolve in the years to come.

Challenges & Opportunities
Factors that may help create opportunities and boost profits for market players, as well as challenges that may restrain or even pose a threat to the development of the players, are revealed in the report, which can shed a light on strategic decisions and implementation.

Chapter Outline

Chapter 1 starts the report with a brief overview of the research scope, as well as the definitions of the target market and the subdivisions.

Chapter 2 integrates and sketches the research findings and conclusions in a clear and explicit way.

Chapter 3 presents the competitive landscape by displaying the sales, revenue, and market shares of the top players. It also profiles the major market participants with their business introductions, sales, price, revenue, gross, growth rates, etc.

Chapter 4 breaks down the market by different product types and shares data correspondingly with the aim of helping the readers know how the market is distributed by type.

Chapter 5 segments the market by downstream industry, with data covers sales, revenue, and growth rate tracing back to 2018.

Chapter 6 is the analysis of the whole market industrial chain, ranging from upstream raw materials to downstream customers, with regional conflicts taken into consideration.

Chapter 7 elaborates on market dynamics. Factors that drive, challenge, or restrain the market are all listed, together with industry news, opportunities, impacts of COVID-19, and SWOT analysis.

Chapter 8 shows the breakdown data at the regional level, which enables the readers to picture the regional competitive pattern of the market and learn about the revenue, sales, and market share of all the major regions.

Chapter 9-13 focus on each and every of the major region, specifically, North America, Europe, Asia Pacific, Latin America, Middle East & Africa. Sales, price, revenue, gross, gross margin, among others, will be all be presented.

Chapter 14 forecasts the future trend of the market not only as a whole but also from the perspective of all segments.

Years considered for this report:

Historical Years:

2018-2022

Base Year:

2022

Estimated Year:

2023

Forecast Period:

2023-2029