Global Workforce Engagement Management Market Size, Status and Forecast 2020-2026

Workforce optimization (WFO) solutions contain complementary functions designed to improve the performance of customer engagement centers by means of optimized deployment of appropriately trained and motivated agents. These functions range from ones for recruitment and scheduling to ones for evaluation and training. By adding intelligence to each function, everything from recruitment to scheduling to training can be optimized. Key functional domains include: strategic planning, recruitment, workforce management (WFM), including intraday optimization call recording and quality management (QM), coaching and e-learning, performance management (PM), surveying — focused on capturing operational and agent performance information, interaction analytics — audio and text analytics, combined with screen analytics, emotion detection and associated operational call data.
Market Analysis and Insights: Global Workforce Engagement Management Market
In 2019, the global Workforce Engagement Management market size was US$ xx million and it is expected to reach US$ xx million by the end of 2026, with a CAGR of xx% during 2021-2026.
Global Workforce Engagement Management Scope and Market Size
Workforce Engagement Management market is segmented by Type, and by Application. Players, stakeholders, and other participants in the global Workforce Engagement Management market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2015-2026.
Segment by Type, the Workforce Engagement Management market is segmented into Software, Hardware, etc.
Segment by Application, the Workforce Engagement Management market is segmented into BFSI, Education, Government, Telecom & IT, Others, etc.
Regional and Country-level Analysis
The Workforce Engagement Management market is analysed and market size information is provided by regions (countries).
The key regions covered in the Workforce Engagement Management market report are North America, Europe, China, Japan, Southeast Asia, India and Central & South America, etc.
The report includes country-wise and region-wise market size for the period 2015-2026. It also includes market size and forecast by Type, and by Application segment in terms of revenue for the period 2015-2026.

Competitive Landscape

and Workforce Engagement Management Market Share Analysis
Workforce Engagement Management market competitive landscape provides details and data information by vendors. The report offers comprehensive analysis and accurate statistics on revenue by the player for the period 2015-2020. It also offers detailed analysis supported by reliable statistics on revenue (global and regional level) by player for the period 2015-2020. Details included are company description, major business, company total revenue and the revenue generated in Workforce Engagement Management business, the date to enter into the Workforce Engagement Management market, Workforce Engagement Management product introduction, recent developments, etc.
The major vendors include Verint Systems, Calabrio, NICE, InVision, Aspect, Genesys, Teleopti, ZOOM International, Avaya (Verint), KnoahSoft, Noble Systems, OpenText, Monet Software, CSI, VPI, InContact, etc.

This report focuses on the global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Workforce Engagement Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.

The key players covered in this study

Verint Systems
Calabrio
NICE
InVision
Aspect
Genesys
Teleopti
ZOOM International
Avaya (Verint)
KnoahSoft
Noble Systems
OpenText
Monet Software
CSI
VPI
InContact

Market segment by Type, the product can be split into

Software
Hardware

Market segment by Application, split into

BFSI
Education
Government
Telecom & IT
Others

Market segment by Regions/Countries, this report covers

North America
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:

To analyze global Workforce Engagement Management status, future forecast, growth opportunity, key market and key players.
To present the Workforce Engagement Management development in North America, Europe, China, Japan, Southeast Asia, India and Central & South America.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by type, market and key regions.

In this study, the years considered to estimate the market size of Workforce Engagement Management are as follows:
History Year: 2015-2019

Base Year:

2019

Estimated Year:

2020
Forecast Year 2020 to 2026
For the data information by region, company, type and application, 2019 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.