1 Market Overview of IT Service Desk 1.1 IT Service Desk Market Overview 1.1.1 IT Service Desk Product Scope 1.1.2 IT Service Desk Market Status and Outlook 1.2 Global IT Service Desk Market Size Overview by Region 2016 VS 2021VS 2027 1.3 Global IT Service Desk Market Size by Region (2016-2027) 1.4 Global IT Service Desk Historic Market Size by Region (2016-2021) 1.5 Global IT Service Desk Market Size Forecast by Region (2022-2027) 1.6 Key Regions, IT Service Desk Market Size (2016-2027) 1.6.1 North America IT Service Desk Market Size (2016-2027) 1.6.2 Europe IT Service Desk Market Size (2016-2027) 1.6.3 Asia-Pacific IT Service Desk Market Size (2016-2027) 1.6.4 Latin America IT Service Desk Market Size (2016-2027) 1.6.5 Middle East & Africa IT Service Desk Market Size (2016-2027) 2 IT Service Desk Market Overview by Type 2.1 Global IT Service Desk Market Size by Type: 2016 VS 2021 VS 2027 2.2 Global IT Service Desk Historic Market Size by Type (2016-2021) 2.3 Global IT Service Desk Forecasted Market Size by Type (2022-2027) 2.4 Cloud based 2.5 On Premise 3 IT Service Desk Market Overview by Application 3.1 Global IT Service Desk Market Size by Application: 2016 VS 2021 VS 2027 3.2 Global IT Service Desk Historic Market Size by Application (2016-2021) 3.3 Global IT Service Desk Forecasted Market Size by Application (2022-2027) 3.4 SMBs 3.5 Large Enterprises 4 IT Service Desk Competition Analysis by Players 4.1 Global IT Service Desk Market Size by Players (2016-2021) 4.2 Global Top Players by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Desk as of 2020) 4.3 Date of Key Players Enter into IT Service Desk Market 4.4 Global Top Players IT Service Desk Headquarters and Area Served 4.5 Key Players IT Service Desk Product Solution and Service 4.6 Competitive Status 4.6.1 IT Service Desk Market Concentration Rate 4.6.2 Mergers & Acquisitions, Expansion Plans 5 Company (Top Players) Profiles and Key Data 5.1 Samanage 5.1.1 Samanage Profile 5.1.2 Samanage Main Business 5.1.3 Samanage IT Service Desk Products, Services and Solutions 5.1.4 Samanage IT Service Desk Revenue (US$ Million) & (2016-2021) 5.1.5 Samanage Recent Developments 5.2 Freshservice 5.2.1 Freshservice Profile 5.2.2 Freshservice Main Business 5.2.3 Freshservice IT Service Desk Products, Services and Solutions 5.2.4 Freshservice IT Service Desk Revenue (US$ Million) & (2016-2021) 5.2.5 Freshservice Recent Developments 5.3 ManageEngine ServiceDesk 5.3.1 ManageEngine ServiceDesk Profile 5.3.2 ManageEngine ServiceDesk Main Business 5.3.3 ManageEngine ServiceDesk IT Service Desk Products, Services and Solutions 5.3.4 ManageEngine ServiceDesk IT Service Desk Revenue (US$ Million) & (2016-2021) 5.3.5 JIRA Service Desk Recent Developments 5.4 JIRA Service Desk 5.4.1 JIRA Service Desk Profile 5.4.2 JIRA Service Desk Main Business 5.4.3 JIRA Service Desk IT Service Desk Products, Services and Solutions 5.4.4 JIRA Service Desk IT Service Desk Revenue (US$ Million) & (2016-2021) 5.4.5 JIRA Service Desk Recent Developments 5.5 Zendesk 5.5.1 Zendesk Profile 5.5.2 Zendesk Main Business 5.5.3 Zendesk IT Service Desk Products, Services and Solutions 5.5.4 Zendesk IT Service Desk Revenue (US$ Million) & (2016-2021) 5.5.5 Zendesk Recent Developments 5.6 Track-It! 5.6.1 Track-It! Profile 5.6.2 Track-It! Main Business 5.6.3 Track-It! IT Service Desk Products, Services and Solutions 5.6.4 Track-It! IT Service Desk Revenue (US$ Million) & (2016-2021) 5.6.5 Track-It! Recent Developments 5.7 BMC Remedy 9 5.7.1 BMC Remedy 9 Profile 5.7.2 BMC Remedy 9 Main Business 5.7.3 BMC Remedy 9 IT Service Desk Products, Services and Solutions 5.7.4 BMC Remedy 9 IT Service Desk Revenue (US$ Million) & (2016-2021) 5.7.5 BMC Remedy 9 Recent Developments 5.8 Cherwell IT Service Management 5.8.1 Cherwell IT Service Management Profile 5.8.2 Cherwell IT Service Management Main Business 5.8.3 Cherwell IT Service Management IT Service Desk Products, Services and Solutions 5.8.4 Cherwell IT Service Management IT Service Desk Revenue (US$ Million) & (2016-2021) 5.8.5 Cherwell IT Service Management Recent Developments 5.9 Agiloft 5.9.1 Agiloft Profile 5.9.2 Agiloft Main Business 5.9.3 Agiloft IT Service Desk Products, Services and Solutions 5.9.4 Agiloft IT Service Desk Revenue (US$ Million) & (2016-2021) 5.9.5 Agiloft Recent Developments 5.10 Re:Desk 5.10.1 Re:Desk Profile 5.10.2 Re:Desk Main Business 5.10.3 Re:Desk IT Service Desk Products, Services and Solutions 5.10.4 Re:Desk IT Service Desk Revenue (US$ Million) & (2016-2021) 5.10.5 Re:Desk Recent Developments 5.11 ServiceNow 5.11.1 ServiceNow Profile 5.11.2 ServiceNow Main Business 5.11.3 ServiceNow IT Service Desk Products, Services and Solutions 5.11.4 ServiceNow IT Service Desk Revenue (US$ Million) & (2016-2021) 5.11.5 ServiceNow Recent Developments 5.12 GoToAssist 5.12.1 GoToAssist Profile 5.12.2 GoToAssist Main Business 5.12.3 GoToAssist IT Service Desk Products, Services and Solutions 5.12.4 GoToAssist IT Service Desk Revenue (US$ Million) & (2016-2021) 5.12.5 GoToAssist Recent Developments 5.13 Spiceworks 5.13.1 Spiceworks Profile 5.13.2 Spiceworks Main Business 5.13.3 Spiceworks IT Service Desk Products, Services and Solutions 5.13.4 Spiceworks IT Service Desk Revenue (US$ Million) & (2016-2021) 5.13.5 Spiceworks Recent Developments 5.14 EasyVista 5.14.1 EasyVista Profile 5.14.2 EasyVista Main Business 5.14.3 EasyVista IT Service Desk Products, Services and Solutions 5.14.4 EasyVista IT Service Desk Revenue (US$ Million) & (2016-2021) 5.14.5 EasyVista Recent Developments 5.15 Wolken 5.15.1 Wolken Profile 5.15.2 Wolken Main Business 5.15.3 Wolken IT Service Desk Products, Services and Solutions 5.15.4 Wolken IT Service Desk Revenue (US$ Million) & (2016-2021) 5.15.5 Wolken Recent Developments 6 North America 6.1 North America IT Service Desk Market Size by Country (2016-2027) 6.2 United States 6.3 Canada 7 Europe 7.1 Europe IT Service Desk Market Size by Country (2016-2027) 7.2 Germany 7.3 France 7.4 U.K. 7.5 Italy 7.6 Russia 7.7 Nordic 7.8 Rest of Europe 8 Asia-Pacific 8.1 Asia-Pacific IT Service Desk Market Size by Region (2016-2027) 8.2 China 8.3 Japan 8.4 South Korea 8.5 Southeast Asia 8.6 India 8.7 Australia 8.8 Rest of Asia-Pacific 9 Latin America 9.1 Latin America IT Service Desk Market Size by Country (2016-2027) 9.2 Mexico 9.3 Brazil 9.4 Rest of Latin America 10 Middle East & Africa 10.1 Middle East & Africa IT Service Desk Market Size by Country (2016-2027) 10.2 Turkey 10.3 Saudi Arabia 10.4 UAE 10.5 Rest of Middle East & Africa 11 IT Service Desk Market Dynamics 11.1 IT Service Desk Industry Trends 11.2 IT Service Desk Market Drivers 11.3 IT Service Desk Market Challenges 11.4 IT Service Desk Market Restraints 12 Research Finding /Conclusion 13 Methodology and Data Source 13.1 Methodology/Research Approach 13.1.1 Research Programs/Design 13.1.2 Market Size Estimation 13.1.3 Market Breakdown and Data Triangulation 13.2 Data Source 13.2.1 Secondary Sources 13.2.2 Primary Sources 13.3 Disclaimer 13.4 Author List

List of Tables Table 1. Global Market IT Service Desk Market Size (US$ Million) Comparison by Region 2016 VS 2021 VS 2027 Table 2. Global IT Service Desk Market Size by Region (2016-2021) & (US$ Million) Table 3. Global IT Service Desk Market Size Share by Region (2016-2021) Table 4. Global IT Service Desk Forecasted Market Size by Region (2022-2027) & (US$ Million) Table 5. Global IT Service Desk Forecasted Market Size Share by Region (2022-2027) Table 6. Global IT Service Desk Market Size (US$ Million) by Type: 2016 VS 2021 VS 2027 Table 7. Global IT Service Desk Market Size by Type (2016-2021) & (US$ Million) Table 8. Global IT Service Desk Revenue Market Share by Type (2016-2021) Table 9. Global IT Service Desk Forecasted Market Size by Type (2022-2027) & (US$ Million) Table 10. Global IT Service Desk Revenue Market Share by Type (2022-2027) Table 11. Global IT Service Desk Market Size (US$ Million) by Application: 2016 VS 2021 VS 2027 Table 12. Global IT Service Desk Market Size by Application (2016-2021) & (US$ Million) Table 13. Global IT Service Desk Revenue Market Share by Application (2016-2021) Table 14. Global IT Service Desk Forecasted Market Size by Application (2022-2027) & (US$ Million) Table 15. Global IT Service Desk Revenue Market Share by Application (2022-2027) Table 16. Global IT Service Desk Revenue (US$ Million) by Players (2016-2021) Table 17. Global IT Service Desk Revenue Market Share by Players (2016-2021) Table 18. Global Top Manufacturers Market Share by Company Type (Tier 1, Tier 2 and Tier 3) & (based on the Revenue in IT Service Desk as of 2020) Table 19. Date of Key Manufacturers Enter into IT Service Desk Market Table 20. Global IT Service Desk Top Players Headquarters and Area Served Table 21. IT Service Desk Product Solution and Service Table 22. Global IT Service Desk Players Market Concentration Ratio (CR5 and HHI) Table 23. Mergers & Acquisitions, Expansion Plans Table 24. Samanage Basic Information List Table 25. Samanage Description and Business Overview Table 26. Samanage IT Service Desk Products, Services and Solutions Table 27. Revenue (US$ Million) in IT Service Desk Business of Samanage (2016-2021) Table 28. Samanage Recent Developments Table 29. Freshservice Basic Information List Table 30. Freshservice Description and Business Overview Table 31. Freshservice IT Service Desk Products, Services and Solutions Table 32. Revenue (US$ Million) in IT Service Desk Business of Freshservice (2016-2021) Table 33. Freshservice Recent Developments Table 34. ManageEngine ServiceDesk Basic Information List Table 35. ManageEngine ServiceDesk Description and Business Overview Table 36. ManageEngine ServiceDesk IT Service Desk Products, Services and Solutions Table 37. Revenue (US$ Million) in IT Service Desk Business of ManageEngine ServiceDesk (2016-2021) Table 38. ManageEngine ServiceDesk Recent Developments Table 39. JIRA Service Desk Basic Information List Table 40. JIRA Service Desk Description and Business Overview Table 41. JIRA Service Desk IT Service Desk Products, Services and Solutions Table 42. Revenue (US$ Million) in IT Service Desk Business of JIRA Service Desk (2016-2021) Table 43. JIRA Service Desk Recent Developments Table 44. Zendesk Basic Information List Table 45. Zendesk Description and Business Overview Table 46. Zendesk IT Service Desk Products, Services and Solutions Table 47. Revenue (US$ Million) in IT Service Desk Business of Zendesk (2016-2021) Table 48. Zendesk Recent Developments Table 49. Track-It! Basic Information List Table 50. Track-It! Description and Business Overview Table 51. Track-It! IT Service Desk Products, Services and Solutions Table 52. Revenue (US$ Million) in IT Service Desk Business of Track-It! (2016-2021) Table 53. Track-It! Recent Developments Table 54. BMC Remedy 9 Basic Information List Table 55. BMC Remedy 9 Description and Business Overview Table 56. BMC Remedy 9 IT Service Desk Products, Services and Solutions Table 57. Revenue (US$ Million) in IT Service Desk Business of BMC Remedy 9 (2016-2021) Table 58. BMC Remedy 9 Recent Developments Table 59. Cherwell IT Service Management Basic Information List Table 60. Cherwell IT Service Management Description and Business Overview Table 61. Cherwell IT Service Management IT Service Desk Products, Services and Solutions Table 62. Revenue (US$ Million) in IT Service Desk Business of Cherwell IT Service Management (2016-2021) Table 63. Cherwell IT Service Management Recent Developments Table 64. Agiloft Basic Information List Table 65. Agiloft Description and Business Overview Table 66. Agiloft IT Service Desk Products, Services and Solutions Table 67. Revenue (US$ Million) in IT Service Desk Business of Agiloft (2016-2021) Table 68. Agiloft Recent Developments Table 69. Re:Desk Basic Information List Table 70. Re:Desk Description and Business Overview Table 71. Re:Desk IT Service Desk Products, Services and Solutions Table 72. Revenue (US$ Million) in IT Service Desk Business of Re:Desk (2016-2021) Table 73. Re:Desk Recent Developments Table 74. ServiceNow Basic Information List Table 75. ServiceNow Description and Business Overview Table 76. ServiceNow IT Service Desk Products, Services and Solutions Table 77. Revenue (US$ Million) in IT Service Desk Business of ServiceNow (2016-2021) Table 78. ServiceNow Recent Developments Table 79. GoToAssist Basic Information List Table 80. GoToAssist Description and Business Overview Table 81. GoToAssist IT Service Desk Products, Services and Solutions Table 82. Revenue (US$ Million) in IT Service Desk Business of GoToAssist (2016-2021) Table 83. GoToAssist Recent Developments Table 84. Spiceworks Basic Information List Table 85. Spiceworks Description and Business Overview Table 86. Spiceworks IT Service Desk Products, Services and Solutions Table 87. Revenue (US$ Million) in IT Service Desk Business of Spiceworks (2016-2021) Table 88. Spiceworks Recent Developments Table 89. EasyVista Basic Information List Table 90. EasyVista Description and Business Overview Table 91. EasyVista IT Service Desk Products, Services and Solutions Table 92. Revenue (US$ Million) in IT Service Desk Business of EasyVista (2016-2021) Table 93. EasyVista Recent Developments Table 94. Wolken Basic Information List Table 95. Wolken Description and Business Overview Table 96. Wolken IT Service Desk Products, Services and Solutions Table 97. Revenue (US$ Million) in IT Service Desk Business of Wolken (2016-2021) Table 98. Wolken Recent Developments Table 99. North America IT Service Desk Market Size by Country (2016-2021) & (US$ Million) Table 100. North America IT Service Desk Market Size by Country (2022-2027) & (US$ Million) Table 101. Europe IT Service Desk Market Size by Country (2016-2021) & (US$ Million) Table 102. Europe IT Service Desk Market Size by Country (2022-2027) & (US$ Million) Table 103. Asia-Pacific IT Service Desk Market Size by Region (2016-2021) & (US$ Million) Table 104. Asia-Pacific IT Service Desk Market Size by Region (2022-2027) & (US$ Million) Table 105. Asia-Pacific IT Service Desk Market Share by Region (2016-2021) Table 106. Asia-Pacific IT Service Desk Market Share by Region (2022-2027) Table 107. Latin America IT Service Desk Market Size by Country (2016-2021) & (US$ Million) Table 108. Latin America IT Service Desk Market Size by Country (2022-2027) & (US$ Million) Table 109. Middle East & Africa IT Service Desk Market Size by Players (2016-2021) & (US$ Million) Table 110. Middle East & Africa IT Service Desk Market Size by Country (2022-2027) & (US$ Million) Table 111. IT Service Desk Market Trends Table 112. IT Service Desk Market Drivers Table 113. IT Service Desk Market Challenges Table 114. IT Service Desk Market Restraints Table 115. Research Programs/Design for This Report Table 116. Key Data Information from Secondary Sources Table 117. Key Data Information from Primary Sources List of Figures Figure 1. Global IT Service Desk Market Size Year-over-Year 2016-2027 & (US$ Million) Figure 2. Global IT Service Desk Market Size (US$ Million), 2016 VS 2021 VS 2027 Figure 3. Global IT Service Desk Market Share by Regions: 2021 VS 2027 Figure 4. Global IT Service Desk Forecasted Market Size Share by Region (2022-2027) Figure 5. North America IT Service Desk Market Size (US$ Million) Growth Rate (2016-2027) Figure 6. Europe IT Service Desk Market Size (US$ Million) and Growth Rate (2016-2027) Figure 7. Asia-Pacific IT Service Desk Market Size (US$ Million) and Growth Rate (2016-2027) Figure 8. Latin America IT Service Desk Market Size (US$ Million) and Growth Rate (2016-2027) Figure 9. Middle East & Africa IT Service Desk Market Size (US$ Million) and Growth Rate (2016-2027) Figure 10. Global IT Service Desk Market Size Share by Type in 2021 & 2027 Figure 11. Cloud based Market Size (US$ Million) YoY Growth (2016-2027) Figure 12. On Premise Market Size (US$ Million) YoY Growth (2016-2027) Figure 13. Global IT Service Desk Market Size Share by Application in 2021 & 2027 Figure 14. SMBs Market Size (US$ Million) YoY Growth (2016-2027) Figure 15. Large Enterprises Market Size (US$ Million) YoY Growth (2016-2027) Figure 16. IT Service Desk Market Share by Company Type (Tier 1, Tier 2 and Tier 3): 2016 VS 2020 Figure 17. Global Top 5 and Top 10 Players IT Service Desk Market Share in 2020 Figure 18. North America IT Service Desk Market Share by Country (2016-2027) Figure 19. United States IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 20. Canada IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 21. Germany IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 22. France IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 23. U.K. IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 24. Italy IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 25. Russia IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 26. Nordic IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 27. Rest of Europe IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 28. Asia-Pacific IT Service Desk Market Share by Region (2016-2027) Figure 29. China IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 30. Japan IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 31. South Korea IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 32. Southeast Asia IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 33. India IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 34. Australia IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 35. Rest of Asia-Pacific IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 36. Latin America IT Service Desk Market Share by Country (2016-2027) Figure 37. Mexico IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 38. Brazil IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 39. Rest of Latin America IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 40. Middle East & Africa IT Service Desk Market Share by Country (2016-2027) Figure 41. Turkey IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 42. Saudi Arabia IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 43. UAE IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 44. Rest of Middle East & Africa IT Service Desk Market Size (2016-2027) & (US$ Million) Figure 45. Bottom-up and Top-down Approaches for This Report Figure 46. Data Triangulation

Samanage Freshservice ManageEngine ServiceDesk JIRA Service Desk Zendesk Track-It! BMC Remedy 9 Cherwell IT Service Management Agiloft Re:Desk ServiceNow GoToAssist Spiceworks EasyVista Wolken