1 Study Coverage 1.1 Interactive Voice Response Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Introduction 1.2 Global Interactive Voice Response Outlook 2017 VS 2022 VS 2028 1.2.1 Global Interactive Voice Response Market Size for the Year 2017-2028 1.2.2 Global Interactive Voice Response Market Size for the Year 2017-2028 1.3 Interactive Voice Response Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.3.1 The Market Share of United States Interactive Voice Response in Global, 2017 VS 2022 VS 2028 1.3.2 The Growth Rate of Interactive Voice Response Market Size, United States VS Global, 2017 VS 2022 VS 2028 1.4 Interactive Voice Response Market Dynamics 1.4.1 Interactive Voice Response Industry Trends 1.4.2 Interactive Voice Response Market Drivers 1.4.3 Interactive Voice Response Market Challenges 1.4.4 Interactive Voice Response Market Restraints 1.5 Study Objectives 1.6 Years Considered 2 Interactive Voice Response by Type 2.1 Interactive Voice Response Market Segment by Type 2.1.1 Speech Based 2.1.2 Touch-tone Based 2.2 Global Interactive Voice Response Market Size by Type (2017, 2022 & 2028) 2.3 Global Interactive Voice Response Market Size by Type (2017-2028) 2.4 United States Interactive Voice Response Market Size by Type (2017, 2022 & 2028) 2.5 United States Interactive Voice Response Market Size by Type (2017-2028) 3 Interactive Voice Response by Application 3.1 Interactive Voice Response Market Segment by Application 3.1.1 BFSI 3.1.2 Travel and Hospitality 3.1.3 Pharma and Healthcare 3.1.4 Telecommunications 3.1.5 Government and Public Sector 3.1.6 Transportation and Logistics 3.2 Global Interactive Voice Response Market Size by Application (2017, 2022 & 2028) 3.3 Global Interactive Voice Response Market Size by Application (2017-2028) 3.4 United States Interactive Voice Response Market Size by Application (2017, 2022 & 2028) 3.5 United States Interactive Voice Response Market Size by Application (2017-2028) 4 Global Interactive Voice Response Competitor Landscape by Company 4.1 Global Interactive Voice Response Market Size by Company 4.1.1 Top Global Interactive Voice Response Companies Ranked by Revenue (2021) 4.1.2 Global Interactive Voice Response Revenue by Player (2017-2022) 4.2 Global Interactive Voice Response Concentration Ratio (CR) 4.2.1 Interactive Voice Response Market Concentration Ratio (CR) (2017-2022) 4.2.2 Global Top 5 and Top 10 Largest Companies of Interactive Voice Response in 2021 4.2.3 Global Interactive Voice Response Market Share by Company Type (Tier 1, Tier 2, and Tier 3) 4.3 Global Interactive Voice Response Headquarters, Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Type 4.3.1 Global Interactive Voice Response Headquarters and Area Served 4.3.2 Global Interactive Voice Response Companies Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Type 4.3.3 Date of International Companies Enter into Interactive Voice Response Market 4.4 Companies Mergers & Acquisitions, Expansion Plans 4.5 United States Interactive Voice Response Market Size by Company 4.5.1 Top Interactive Voice Response Players in United States, Ranked by Revenue (2021) 4.5.2 United States Interactive Voice Response Revenue by Players (2020, 2021 & 2022) 5 Global Interactive Voice Response Market Size by Region 5.1 Global Interactive Voice Response Market Size by Region: 2017 VS 2022 VS 2028 5.2 Global Interactive Voice Response Market Size by Region (2017-2028) 5.2.1 Global Interactive Voice Response Market Size by Region: 2017-2022 5.2.2 Global Interactive Voice Response Market Size by Region (2023-2028) 6 Segment in Region Level & Country Level 6.1 North America 6.1.1 North America Interactive Voice Response Market Size YoY Growth 2017-2028 6.1.2 North America Interactive Voice Response Market Facts & Figures by Country (2017, 2022 & 2028) 6.1.3 U.S. 6.1.4 Canada 6.2 Asia-Pacific 6.2.1 Asia-Pacific Interactive Voice Response Market Size YoY Growth 2017-2028 6.2.2 Asia-Pacific Interactive Voice Response Market Facts & Figures by Region (2017, 2022 & 2028) 6.2.3 China 6.2.4 Japan 6.2.5 South Korea 6.2.6 India 6.2.7 Australia 6.2.8 China Taiwan 6.2.9 Indonesia 6.2.10 Thailand 6.2.11 Malaysia 6.3 Europe 6.3.1 Europe Interactive Voice Response Market Size YoY Growth 2017-2028 6.3.2 Europe Interactive Voice Response Market Facts & Figures by Country (2017, 2022 & 2028) 6.3.3 Germany 6.3.4 France 6.3.5 U.K. 6.3.6 Italy 6.3.7 Russia 6.4 Latin America 6.4.1 Latin America Interactive Voice Response Market Size YoY Growth 2017-2028 6.4.2 Latin America Interactive Voice Response Market Facts & Figures by Country (2017, 2022 & 2028) 6.4.3 Mexico 6.4.4 Brazil 6.4.5 Argentina 6.5 Middle East and Africa 6.5.1 Middle East and Africa Interactive Voice Response Market Size YoY Growth 2017-2028 6.5.2 Middle East and Africa Interactive Voice Response Market Facts & Figures by Country (2017, 2022 & 2028) 6.5.3 Turkey 6.5.4 Saudi Arabia 6.5.5 UAE 7 Company Profiles 7.1 inContact Inc. 7.1.1 inContact Inc. Company Details 7.1.2 inContact Inc. Business Overview 7.1.3 inContact Inc. Interactive Voice Response Introduction 7.1.4 inContact Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.1.5 inContact Inc. Recent Development 7.2 Nuance Communications, Inc. 7.2.1 Nuance Communications, Inc. Company Details 7.2.2 Nuance Communications, Inc. Business Overview 7.2.3 Nuance Communications, Inc. Interactive Voice Response Introduction 7.2.4 Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.2.5 Nuance Communications, Inc. Recent Development 7.3 Genesys Telecommunication Laboratories, Inc. 7.3.1 Genesys Telecommunication Laboratories, Inc. Company Details 7.3.2 Genesys Telecommunication Laboratories, Inc. Business Overview 7.3.3 Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Introduction 7.3.4 Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.3.5 Genesys Telecommunication Laboratories, Inc. Recent Development 7.4 AT&T Inc. 7.4.1 AT&T Inc. Company Details 7.4.2 AT&T Inc. Business Overview 7.4.3 AT&T Inc. Interactive Voice Response Introduction 7.4.4 AT&T Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.4.5 AT&T Inc. Recent Development 7.5 Avaya Inc. 7.5.1 Avaya Inc. Company Details 7.5.2 Avaya Inc. Business Overview 7.5.3 Avaya Inc. Interactive Voice Response Introduction 7.5.4 Avaya Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.5.5 Avaya Inc. Recent Development 7.6 Aspect Software Parent, Inc. 7.6.1 Aspect Software Parent, Inc. Company Details 7.6.2 Aspect Software Parent, Inc. Business Overview 7.6.3 Aspect Software Parent, Inc. Interactive Voice Response Introduction 7.6.4 Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.6.5 Aspect Software Parent, Inc. Recent Development 7.7 Verizon Communications Inc. 7.7.1 Verizon Communications Inc. Company Details 7.7.2 Verizon Communications Inc. Business Overview 7.7.3 Verizon Communications Inc. Interactive Voice Response Introduction 7.7.4 Verizon Communications Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.7.5 Verizon Communications Inc. Recent Development 7.8 Five9, Inc. 7.8.1 Five9, Inc. Company Details 7.8.2 Five9, Inc. Business Overview 7.8.3 Five9, Inc. Interactive Voice Response Introduction 7.8.4 Five9, Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.8.5 Five9, Inc. Recent Development 7.9 Cisco Systems, Inc. 7.9.1 Cisco Systems, Inc. Company Details 7.9.2 Cisco Systems, Inc. Business Overview 7.9.3 Cisco Systems, Inc. Interactive Voice Response Introduction 7.9.4 Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2017-2022) 7.9.5 Cisco Systems, Inc. Recent Development 7.10 Convergys Corporation 7.10.1 Convergys Corporation Company Details 7.10.2 Convergys Corporation Business Overview 7.10.3 Convergys Corporation Interactive Voice Response Introduction 7.10.4 Convergys Corporation Revenue in Interactive Voice Response Business (2017-2022) 7.10.5 Convergys Corporation Recent Development 7.11 West Corporation 7.11.1 West Corporation Company Details 7.11.2 West Corporation Business Overview 7.11.3 West Corporation Interactive Voice Response Introduction 7.11.4 West Corporation Revenue in Interactive Voice Response Business (2017-2022) 7.11.5 West Corporation Recent Development 7.12 IVR Lab 7.12.1 IVR Lab Company Details 7.12.2 IVR Lab Business Overview 7.12.3 IVR Lab Interactive Voice Response Introduction 7.12.4 IVR Lab Revenue in Interactive Voice Response Business (2017-2022) 7.12.5 IVR Lab Recent Development 7.13 NewVoiceMedia 7.13.1 NewVoiceMedia Company Details 7.13.2 NewVoiceMedia Business Overview 7.13.3 NewVoiceMedia Interactive Voice Response Introduction 7.13.4 NewVoiceMedia Revenue in Interactive Voice Response Business (2017-2022) 7.13.5 NewVoiceMedia Recent Development 8 Research Findings and Conclusion 9 Appendix 9.1 Research Methodology 9.1.1 Methodology/Research Approach 9.1.2 Data Source 9.2 Author Details 9.3 Disclaimer

List of Tables Table 1. Interactive Voice Response Market Size United States VS Global, CAGR (2017 VS 2022 VS 2028) Table 2. Interactive Voice Response Market Trends Table 3. Interactive Voice Response Market Drivers Table 4. Interactive Voice Response Market Challenges Table 5. Interactive Voice Response Market Restraints Table 6. Global Interactive Voice Response Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 7. United States Interactive Voice Response Market Size by Type: 2017 VS 2022 VS 2028 (US$ Million) Table 8. Global Interactive Voice Response Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 9. United States Interactive Voice Response Market Size by Application: 2017 VS 2022 VS 2028 (US$ Million) Table 10. Top Interactive Voice Response Companies in Global Market, Ranking by Revenue (2021) Table 11. Global Interactive Voice Response Revenue by Player, (US$ Million), 2017-2022 Table 12. Global Interactive Voice Response Revenue Share by Player, 2017-2022 Table 13. Global Interactive Voice Response Companies Market Concentration Ratio (CR5 and HHI) Table 14. Global Interactive Voice Response by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Interactive Voice Response as of 2021) Table 15. Top Players of Interactive Voice Response in Global Market, Headquarters and Area Served Table 16. Companies Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Type Table 17. Date of International Companies Enter into Interactive Voice Response Market Table 18. Companies Mergers & Acquisitions, Expansion Plans Table 19. Top Interactive Voice Response Players in United States Market, Ranking by Revenue (2021) Table 20. United States Interactive Voice Response Revenue by Players, (US$ Million), 2020, 2021 & 2022 Table 21. United States Interactive Voice Response Revenue Share by Players, 2020, 2021 & 2022 Table 22. Global Interactive Voice Response Market Size by Region (US$ Million): 2017 VS 2022 VS 2028 Table 23. Global Interactive Voice Response Market Size by Region (2017-2022) & (US$ Million) Table 24. Global Interactive Voice Response Market Size Forecast by Region (2023-2028) & (US$ Million) Table 25. North America Interactive Voice Response Sales in Value by Country (2017-2028) & (US$ Million) Table 26. Asia Pacific Interactive Voice Response Sales in Value by Region (2017-2028) & (US$ Million) Table 27. Europe Interactive Voice Response Sales in Value by Country (2017-2028) & (US$ Million) Table 28. Latin Americaa Interactive Voice Response Sales in Value by Country (2017-2028) & (US$ Million) Table 29. Middle East and Africa Interactive Voice Response Sales in Value by Country (2017-2028) & (US$ Million) Table 30. inContact Inc. Company Details Table 31. inContact Inc. Business Overview Table 32. inContact Inc. Interactive Voice Response Product Table 33. inContact Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 34. inContact Inc. Recent Development Table 35. Nuance Communications, Inc. Company Details Table 36. Nuance Communications, Inc. Business Overview Table 37. Nuance Communications, Inc. Interactive Voice Response Product Table 38. Nuance Communications, Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 39. Nuance Communications, Inc. Recent Development Table 40. Genesys Telecommunication Laboratories, Inc. Company Details Table 41. Genesys Telecommunication Laboratories, Inc. Business Overview Table 42. Genesys Telecommunication Laboratories, Inc. Interactive Voice Response Product Table 43. Genesys Telecommunication Laboratories, Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 44. Genesys Telecommunication Laboratories, Inc. Recent Development Table 45. AT&T Inc. Company Details Table 46. AT&T Inc. Business Overview Table 47. AT&T Inc. Interactive Voice Response Product Table 48. AT&T Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 49. AT&T Inc. Recent Development Table 50. Avaya Inc. Company Details Table 51. Avaya Inc. Business Overview Table 52. Avaya Inc. Interactive Voice Response Product Table 53. Avaya Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 54. Avaya Inc. Recent Development Table 55. Aspect Software Parent, Inc. Company Details Table 56. Aspect Software Parent, Inc. Business Overview Table 57. Aspect Software Parent, Inc. Interactive Voice Response Product Table 58. Aspect Software Parent, Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 59. Aspect Software Parent, Inc. Recent Development Table 60. Verizon Communications Inc. Company Details Table 61. Verizon Communications Inc. Business Overview Table 62. Verizon Communications Inc. Interactive Voice Response Product Table 63. Verizon Communications Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 64. Verizon Communications Inc. Recent Development Table 65. Five9, Inc. Company Details Table 66. Five9, Inc. Business Overview Table 67. Five9, Inc. Interactive Voice Response Product Table 68. Five9, Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 69. Five9, Inc. Recent Development Table 70. Cisco Systems, Inc. Company Details Table 71. Cisco Systems, Inc. Business Overview Table 72. Cisco Systems, Inc. Interactive Voice Response Product Table 73. Cisco Systems, Inc. Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 74. Cisco Systems, Inc. Recent Development Table 75. Convergys Corporation Company Details Table 76. Convergys Corporation Business Overview Table 77. Convergys Corporation Interactive Voice Response Product Table 78. Convergys Corporation Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 79. Convergys Corporation Recent Development Table 80. West Corporation Company Details Table 81. West Corporation Business Overview Table 82. West Corporation Interactive Voice Response Product Table 83. West Corporation Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 84. West Corporation Recent Development Table 85. IVR Lab Company Details Table 86. IVR Lab Business Overview Table 87. IVR Lab Interactive Voice Response Product Table 88. IVR Lab Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 89. IVR Lab Recent Development Table 90. NewVoiceMedia Company Details Table 91. NewVoiceMedia Business Overview Table 92. NewVoiceMedia Interactive Voice Response Product Table 93. NewVoiceMedia Revenue in Interactive Voice Response Business (2017-2022) & (US$ Million) Table 94. NewVoiceMedia Recent Development Table 95. Research Programs/Design for This Report Table 96. Key Data Information from Secondary Sources Table 97. Key Data Information from Primary Sources List of Figures Figure 1. Interactive Voice Response Product Picture Figure 2. Global Interactive Voice Response Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 3. Global Interactive Voice Response Market Size 2017-2028 (US$ Million) Figure 4. United States Interactive Voice Response Market Size, (US$ Million), 2017 VS 2022 VS 2028 Figure 5. United States Interactive Voice Response Market Size 2017-2028 (US$ Million) Figure 6. United States Interactive Voice Response Market Share in Global 2017-2028 Figure 7. Interactive Voice Response Report Years Considered Figure 8. Product Picture of Speech Based Figure 9. Product Picture of Touch-tone Based Figure 10. Global Interactive Voice Response Market Share by Type in 2022 & 2028 Figure 11. Global Interactive Voice Response Market Size by Type (2017-2028) & (US$ Million) Figure 12. Global Interactive Voice Response Market Share by Type (2017-2028) Figure 13. United States Interactive Voice Response Market Share by Type in 2022 & 2028 Figure 14. United States Interactive Voice Response Market Size by Type (2017-2028) & (US$ Million) Figure 15. United States Interactive Voice Response Market Share by Type (2017-2028) Figure 16. Product Picture of BFSI Figure 17. Product Picture of Travel and Hospitality Figure 18. Product Picture of Pharma and Healthcare Figure 19. Product Picture of Telecommunications Figure 20. Product Picture of Government and Public Sector Figure 21. Product Picture of Transportation and Logistics Figure 22. Global Interactive Voice Response Market Share by Application in 2022 & 2028 Figure 23. Global Interactive Voice Response Market Size by Application (2017-2028) & (US$ Million) Figure 24. Global Interactive Voice Response Market Share by Application (2017-2028) Figure 25. United States Interactive Voice Response Market Share by Application in 2022 & 2028 Figure 26. United States Interactive Voice Response Market Size by Application (2017-2028) & (US$ Million) Figure 27. United States Interactive Voice Response Market Share by Application (2017-2028) Figure 28. North America Interactive Voice Response Market Size Growth Rate 2017-2028 (US$ Million) Figure 29. U.S. Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 30. Canada Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 31. Europe Interactive Voice Response Market Size Growth Rate 2017-2028 (US$ Million) Figure 32. Germany Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 33. France Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 34. U.K. Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 35. Italy Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 36. Russia Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 37. Asia-Pacific Interactive Voice Response Market Size Growth Rate 2017-2028 (US$ Million) Figure 38. China Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 39. Japan Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 40. South Korea Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 41. India Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 42. Australia Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 43. China Taiwan Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 44. Indonesia Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 45. Thailand Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 46. Malaysia Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 47. Latin America Interactive Voice Response Market Size Growth Rate 2017-2028 (US$ Million) Figure 48. Mexico Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 49. Brazil Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 50. Argentina Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 51. Middle East & Africa Interactive Voice Response Market Size Growth Rate 2017-2028 (US$ Million) Figure 52. Turkey Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 53. Saudi Arabia Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 54. UAE Interactive Voice Response Market Size Growth Rate (2017-2028) & (US$ Million) Figure 55. inContact Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 56. Nuance Communications, Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 57. Genesys Telecommunication Laboratories, Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 58. AT&T Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 59. Avaya Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 60. Aspect Software Parent, Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 61. Verizon Communications Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 62. Five9, Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 63. Cisco Systems, Inc. Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 64. Convergys Corporation Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 65. West Corporation Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 66. IVR Lab Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 67. NewVoiceMedia Revenue Growth Rate in Interactive Voice Response Business (2017-2022) Figure 68. Bottom-up and Top-down Approaches for This Report Figure 69. Data Triangulation Figure 70. Key Executives Interviewed

inContact Inc. Nuance Communications, Inc. Genesys Telecommunication Laboratories, Inc. AT&T Inc. Avaya Inc. Aspect Software Parent, Inc. Verizon Communications Inc. Five9, Inc. Cisco Systems, Inc. Convergys Corporation West Corporation IVR Lab NewVoiceMedia