The social customer service market comprises applications that support social media as a component of an overall customer service strategy. Gartner classifies an application provider as a social customer service vendor if it supports customer service in one or two specific types of function: External communities: Often referred to as peer-to-peer communities, this Software enables customers and partners to blog, post, rate products/services and construct ideas, as well as support peer interactions and offer incentives for loyalty.

Market Analysis and Insights: Global Social Customer Service Applications Market
In 2020, the global Social Customer Service Applications market size was US$ XX million and it is expected to reach US$ XX million by the end of 2027, with a CAGR of XX% between 2021 and 2027
Global Social Customer Service Applications Scope and Market Size
The global Social Customer Service Applications market is segmented by region (country), company, by Type, and by Application. Players, stakeholders, and other participants in the global Social Customer Service Applications market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on sales, revenue and forecast by region (country), byType, and by Application for the period 2016-2027.

Segment by Type
Cloud-Based
On-Premises

Segment by Application
Large Enterprises(1000+ Users)
Medium-Sized Enterprise(499-1000 Users)
Small Enterprises(1-499 Users)

By Company
Zendesk
Intercom
Salesforce
Hootsuite
Vendor for Misc Products Salesforce
Khoros
Sparkcentral
Jive Software, an Aurea company
Pegasystems
Conversocial

By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Taiwan
Indonesia
Thailand
Malaysia
Latin America
Mexico
Brazil
Colombia
Argentina
Middle East & Africa
Turkey
Saudi Arabia
UAE