A virtual customer assistant (VCA) is a business application that simulates a conversation in order to deliver information and, if advanced, takes action on behalf of the customer to perform transactions. Engagement with a VCA is possible via the web, SMS, consumer messaging apps, mobile apps, peer-to-peer communities, kiosks and other web-based or mobile interfaces, and the engagement is text-based. In addition, a VCA can support speech- and text-based engagement in situations where voice processing is enabled. The VCA relies on knowledge repositories and NLP technologies. In some service scenarios, the combination of speech technology and the VCA provides a strong customer service proposition.

Market Analysis and Insights: Global Virtual Customer Assistants (VCA) Application Market
The global Virtual Customer Assistants (VCA) Application market size is projected to reach US$ XX million by 2027, from US$ XX million in 2020, at a CAGR of XX% during 2021-2027.
With industry-standard accuracy in analysis and high data integrity, the report makes a brilliant attempt to unveil key opportunities available in the global Virtual Customer Assistants (VCA) Application market to help players in achieving a strong market position. Buyers of the report can access verified and reliable market forecasts, including those for the overall size of the global Virtual Customer Assistants (VCA) Application market in terms of revenue.
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Global Virtual Customer Assistants (VCA) Application Scope and Market Size
Virtual Customer Assistants (VCA) Application market is segmented by company, region (country), by Type, and by Application. Players, stakeholders, and other participants in the global Virtual Customer Assistants (VCA) Application market will be able to gain the upper hand as they use the report as a powerful resource. The segmental analysis focuses on revenue and forecast by Type and by Application in terms of revenue and forecast for the period 2016-2027.

Segment by Type
Cloud-Based
On-Premises

Segment by Application
Large Enterprises (1000+ Users)
Medium-Sized Enterprise (499-1000 Users)
Small Enterprises (1-499 Users)

By Region
North America
United States
Canada
Europe
Germany
France
U.K.
Italy
Russia
Nordic
Rest of Europe
Asia-Pacific
China
Japan
South Korea
Southeast Asia
India
Australia
Rest of Asia
Latin America
Mexico
Brazil
Rest of Latin America
Middle East & Africa
Turkey
Saudi Arabia
UAE
Rest of MEA

By Company
EGain
Interactions
Creative Virtual
Artificial Solutions
SmartAction
Nuance
Go Moment
IPsoft
Botfuel
IBM